Permanent, full time (35 hours per week). Part time also considered at a minimum of 21 hours (3 days) per week
Why the post exists
Do you enjoy helping people, solvingproblemsand connecting businesses to the support they need? Are you motivated and customer-focused? If yes, you could be our next business support team member.
In this role, you are the first point of contact – the ‘front door’ to the Growth Hub – for entrepreneurs, start-ups and businesses seeking advice, guidance and support to start, sustain, overcome challenges and/or grow. You’ll aidbusinesses navigate the business support landscape and access the right services at the right time.
Key activities include responding to enquiries, undertaking initial assessments, identifying support needs and guiding customers towards appropriate services (including business advisers, Growth Hub specialists, workshops, funding opportunities and external support programmes).
No two days are the same – you may be supporting someone to explore self-employment and later working with an established business to access specialist growth support or finance opportunities.
This role is ideal for someone who enjoys working with people, buildingrelationshipsand making a positive difference to businesses and local communities.
Key areas of responsibility
- Act as the first point of contact for Growth Hub and Start & Sustain programme enquiries.
- Provide a welcoming,professionaland responsive customer experience.
- Conduct initial triage conversations and light-touch business diagnostics.
- Assess customer needs andallocateparticipants to the mostappropriate supportpathway.
- Arrange referrals to advisers, workshops,eventsand specialist support services.
- Maintain up-to-date knowledge of local,regionaland national business support programmes.
- Build positive relationships with business support partners and stakeholders.
- Monitor participant progression and ensure customers successfully engage with recommended support.
- MaintainaccurateCRM records and programme information.
- Contribute to programme targets, qualitystandardsand continuous improvement activities.
Applicants will possess
- Passion for helping businesses.
- Experience working with businesses, entrepreneurs or customers seeking advice and support.
- Excellent communication and interpersonal skills – particularly by phone, email and video call.
- An ability to build rapport quickly and inspire confidence.
- Strong organisational skills and attention to detail.
- Experience using CRM systems and Microsoft Office applications including Teams.
- Knowledge of business support services, fundingopportunitiesor enterprise support programmes.
- Able to assess customer needs and identify appropriate support solutions.
- A proactive and solutions-focused approach.
- Able to manage a varied workload.
- A can-do attitude for working in a fast-paced, customer-focused environment.
A business support, coaching or advisory qualification (such as SFEDI) is desirable, although relevant experience will also be considered.
What you can expect in return
- 25 days holiday plus bank holidays each year (pro rata for part time)
- 8% employer contribution to pension scheme (non-contributory for employee)
- Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more
- Your Birthday off plus an extra day of leave after 5 and 10 years' service
- Life assurance (death in service support scheme) for your beneficiaries
- Agile working and dress for the day policy (subject to role)
- Two CSR days to take per year (volunteering activity)
- Access to tax-free childcare and Bike2Work schemes
- Special leave for bereavement, compassionate leave & dependent related time off
- Learning and professional development opportunities
- Flexibility to take unpaid leave, paid study leave & special leave for reserve forces personnel
- Recognition and engagement schemes including Praise Exchange
- Tax free 55p per business mile for cars (up to 10,000 miles per year)
About us
East Midlands Chamber (Derbyshire, Leicestershire, Nottinghamshire) is a well-respected and award winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region’s business community.
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