At a Glance
- Tasks: Be a trusted advisor, guiding clients on tech solutions and managing projects.
- Company: Join Emburse, a leader in expense intelligence with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible work, and a supportive environment.
- Other info: Hybrid role with opportunities for career growth and continuous learning.
- Why this job: Shape the future of finance with innovative AI-powered solutions.
- Qualifications: Experience in SaaS consulting and strong problem-solving skills required.
The predicted salary is between 49500 - 60500 £ per year.
Who We Are
At Emburse, you’ll not just imagine the future – you’ll build it.
As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results.
Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
Technical Account Managers (Internal Title - Emburse Solution Advisors) are trusted technical advisors to customers, providing ongoing product expertise, configuration support and strategic guidance to help customers maximise the value of their Emburse solutions.
Working with a portfolio of customers, the ESA combines deep product knowledge with strong consulting and customer-management skills.
They partner closely with Customer Success, Support, Product and other internal teams to understand customer requirements, recommendbest-practice solutions, manage configuration and change requests, resolve complex issuesand proactively identify opportunities to improve the customer's use of the Emburse Saa S platform.
The role requires the ability to manage multiple customer priorities while building strong, long-term relationships and providing a consistently high level of service.
**Please note this is a hybrid role (3 days a week in our London office) and we are NOT able to offer sponsorship now or in the future**
What you will Do
- Serve as a
- Trusted
- Technical
Advisor: Manage a dedicated portfolio of ESA clients, maintaining deep knowledge of their technical configurations, business requirements, and long-term platform goals.
- Deliver Strategic Product Consulting: Guide clients on product capabilities, configuration options, and best practices to optimize adoption and maximize solution value.
- Lead End-to-End Technical Projects: Manage configuration changes and technical requests from initial requirements gathering and solution design through to final delivery.
- Configure Platform Solutions: Hands-on configure Emburse products in alignment with agreed client specifications, scope, and service levels.
- Manage Workload & Priorities: Oversee multiple concurrent customer projects and technical requests, delivering high-quality results within agreed SLAs.
- Maintain Transparent Communication: Provide regular, proactive updates to clients regarding project milestones, progress, timelines, and risk mitigation.
- Provide Escalation & Troubleshooting Support: Coordinate across internal teams to troubleshoot and resolve complex technical issues and client escalations.
- Partner Cross-Functionally: Collaborate closely with Customer Success Managers and internal stakeholders to drive account health, retention, and overall client success.
- Act as an Internal SME: Serve as a technical product knowledge resource for colleagues, contributing to training, testing, and team knowledge sharing.
- Drive Process Improvement: Contribute to the continuous optimization of ESA workflows, technical documentation, and delivery standards.
- Maintain
- Continuous
- Technical
Mastery: Proactively expand platform and product expertise through ongoing testing, research, and collaboration with internal subject matter experts.
- What you will Bring
- Bachelor's degree (or equivalent practical experience) with proven experience in a customer-facing technical, Saa S consulting, implementation, or technical customer success role.
- Experience configuring complex Saa S platforms and workflow software; background in financial management or Travel & Expense (T&E) management software is highly preferred.
- Proven ability to gather complex business requirements and translate them into effective product configurations and technical solutions.
- Demonstrated success managing multiple concurrent technical requests, customer projects, and shifting priorities while meeting SLAs.
- Strong problem-solving and consulting skills, with a track record of setting expectations, handling customer concerns, and resolving technical escalations.
- Hands-on experience with Microsoft Office (advanced Excel) and familiarity with enterprise tools like Salesforce, Jira, Confluence, and Zendesk preferred
- Understanding of accounting processes, financial systems, and relevant terminology; basic knowledge of SQL is a plus.
- Exceptional interpersonal skills with a history of partnering effectively across Support, Product, and Customer Success teams.
- Keen awareness of how high-touch technical service drives platform adoption, customer value, retention, and expansion.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly to diverse audiences.
- Meticulous attention to detail with the technical aptitude to develop deep product mastery and navigate intricate system workflows.
Why Emburse?
Finance is changing—and at Emburse, we’re leading the way.
Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.
- A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize their finance operations.
- A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-world challenges.
- A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that supports your success.
- A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making for businesses everywhere.
Shape your future & find what’s next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities.
This policy applies to all terms and conditions of employment.
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Technical Account Manager in London employer: Emburse, Inc.
Emburse is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for Technical Account Managers to thrive. With competitive pay, flexible work arrangements, and a commitment to employee growth, you will have the opportunity to work alongside industry leaders while contributing to meaningful advancements in financial technology. The London office offers a vibrant environment where your expertise will directly impact client success and drive efficiency across global operations.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Emburse, Inc. or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Emburse, Inc..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Emburse, Inc. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Emburse, Inc.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Emburse, Inc. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
