At a Glance
- Tasks: Serve as a trusted advisor, manage client projects, and optimise product configurations.
- Company: Join Emburse, a leader in expense intelligence and innovative financial solutions.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for continuous learning and career growth.
- Why this job: Make a real impact by helping clients maximise the value of cutting-edge technology.
- Qualifications: Bachelor's degree and experience in customer-facing technical roles required.
The predicted salary is between 54000 - 66000 £ per year.
Who We Are: At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
Technical Account Managers (Internal Title - Emburse Solution Advisors) are trusted technical advisors to customers, providing ongoing product expertise, configuration support and strategic guidance to help customers maximise the value of their Emburse solutions. Working with a portfolio of customers, the ESA combines deep product knowledge with strong consulting and customer‑management skills. They partner closely with Customer Success, Support, Product and other internal teams to understand customer requirements, recommend best‑practice solutions, manage configuration and change requests, resolve complex issues and proactively identify opportunities to improve the customer's use of the Emburse SaaS platform. The role requires the ability to manage multiple customer priorities while building strong, long‑term relationships and providing a consistently high level of service.
Please note we are NOT able to offer sponsorship now or in the future.
What You Will Do:
- Serve as a Trusted Technical Advisor: Manage a dedicated portfolio of ESA clients, maintaining deep knowledge of their technical configurations, business requirements, and long‑term platform goals.
- Deliver Strategic Product Consulting: Guide clients on product capabilities, configuration options, and best practices to optimize adoption and maximize solution value.
- Lead End-to-End Technical Projects: Manage configuration changes and technical requests from initial requirements gathering and solution design through to final delivery.
- Configure Platform Solutions: Hands‑on configure Emburse products in alignment with agreed client specifications, scope, and service levels.
- Manage Workload & Priorities: Oversee multiple concurrent customer projects and technical requests, delivering high‑quality results within agreed SLAs.
- Maintain Transparent Communication: Provide regular, proactive updates to clients regarding project milestones, progress, timelines, and risk mitigation.
- Provide Escalation & Troubleshooting Support: Coordinate across internal teams to troubleshoot and resolve complex technical issues and client escalations.
- Partner Cross‑Functionally: Collaborate closely with Customer Success Managers and internal stakeholders to drive account health, retention, and overall client success.
- Act as an Internal SME: Serve as a technical product knowledge resource for colleagues, contributing to training, testing, and team knowledge sharing.
- Drive Process Improvement: Contribute to the continuous optimization of ESA workflows, technical documentation, and delivery standards.
- Maintain Continuous Technical Mastery: Proactively expand platform and product expertise through ongoing testing, research, and collaboration with internal subject matter experts.
What You Will Bring:
- Bachelor's degree (or equivalent practical experience) with proven experience in a customer‑facing technical, SaaS consulting, implementation, or technical customer success role.
- Experience configuring complex SaaS platforms and workflow software; background in financial management or Travel & Expense (T&E) management software is highly preferred.
- Proven ability to gather complex business requirements and translate them into effective product configurations and technical solutions.
- Demonstrated success managing multiple concurrent technical requests, customer projects, and shifting priorities while meeting SLAs.
- Strong problem‑solving and consulting skills, with a track record of setting expectations, handling customer concerns, and resolving technical escalations.
- Hands‑on experience with Microsoft Office (advanced Excel) and familiarity with enterprise tools like Salesforce, Jira, Confluence, and Zendesk preferred.
- Understanding of accounting processes, financial systems, and relevant terminology; basic knowledge of SQL is a plus.
- Exceptional interpersonal skills with a history of partnering effectively across Support, Product, and Customer Success teams.
- Keen awareness of how high‑touch technical service drives platform adoption, customer value, retention, and expansion.
Technical Account Manager in London employer: Emburse Chrome River
At Emburse, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. With competitive pay, flexible work arrangements, and a commitment to employee growth, we empower our Sales Development Representatives to thrive in their careers while contributing to meaningful advancements in financial technology. Join us in a dynamic environment where your contributions directly impact the future of finance and where career progression is not just a promise, but a reality.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Emburse Chrome River. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Emburse Chrome River before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Emburse Chrome River:Your cover letter is your chance to shine! Tell us why you want to work at Emburse Chrome River specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Emburse Chrome River!
How to prepare for a job interview at Emburse Chrome River
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
