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- Tasks: Manage a flagship customer account, ensuring seamless IT service delivery and strong client relationships.
- Company: Join a leading organisation in technology-driven transformation with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Take ownership of a key account and drive impactful IT solutions.
- Qualifications: Experience in IT service delivery and excellent stakeholder management skills.
- Other info: Dynamic role with varied responsibilities and a supportive team environment.
The predicted salary is between 65000 - 70000 £ per year.
We’re seeking an experienced Technical Account Manager to take accountability for a flagship customer account within the engineering and manufacturing sector. The role involves managing a high-profile division focused on complex systems and solutions, ensuring seamless delivery of IT services and fostering a strong client relationship.
You’ll work hand-in-hand with a dedicated Programme Manager who leads on delivering high-value IT projects into the business, ensuring alignment with strategic objectives, operational excellence, and continuous improvement across the account. This role is central to the ongoing success of the partnership, and you’ll be a trusted advisor to the client, driving value and spotting opportunities to grow the relationship further. It’s the perfect role for someone who thrives on ownership, collaboration, and stakeholder engagement within large-scale IT environments.
Key Responsibilities- Act as the primary point of contact and escalation for the client, overseeing all service delivery activities for the account.
- Build and maintain strong working relationships with senior business and IT stakeholders.
- Ensure the effective delivery of IT services, projects, and ongoing support aligned with contractual obligations and business needs.
- Partner with the Programme Manager to coordinate the delivery of IT projects into the business, ensuring timelines, budgets, and quality expectations are met.
- Monitor and report on service performance, proactively addressing any issues or risks.
- Identify and develop opportunities for service improvements and expanded engagement across the account.
- Lead regular service reviews, reporting on SLAs, KPIs, and key business outcomes.
- Maintain a deep understanding of the client’s business and strategic direction to align service delivery accordingly.
- Support commercial activities such as renewals, contract growth, and proposal development where opportunities arise.
- Proven background in managing large IT service delivery accounts.
- Strong understanding of IT service management principles and project delivery lifecycle.
- Excellent stakeholder management skills with the ability to influence at senior levels.
- Natural relationship builder – comfortable engaging in commercial conversations and spotting growth potential.
- Experience working closely with programme or project management functions in a client-facing role.
- Strong analytical and problem-solving skills, with the confidence to drive solutions and improvements.
- Based within commuting distance of Derby, with flexibility to be on-site 3 days per week.
- Ability to go through SC Clearance.
You’ll be joining an organisation that partners with major industry players to deliver technology-driven transformation. They specialise in large-scale managed services, programme delivery, and IT consultancy, combining sector expertise with a collaborative, customer-first mindset. Their ethos is focused on trust, innovation, and building long-term client relationships.
What’s In It For You?- The chance to lead a key strategic account with full ownership and visibility.
- A role with varied responsibility – operations, client management, and subtle commercial growth.
- Hybrid working with flexibility and a supportive team culture.
- Opportunities to shape the delivery approach and contribute to further account growth.
Technical Account Manager employer: EMBS Technology
Contact Detail:
EMBS Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how you can add value as a Technical Account Manager. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your skills in managing IT service delivery and building client relationships. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in managing IT service delivery accounts and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built strong client relationships and driven service improvements in the past.
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to engage with senior stakeholders. We love candidates who can influence and build rapport, so share stories that demonstrate your relationship-building prowess!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at EMBS Technology
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the company’s key clients and their business needs. Familiarise yourself with their industry challenges, especially in engineering and manufacturing, so you can demonstrate how your experience aligns with their goals.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to build and maintain relationships with senior stakeholders. Think of specific instances where you influenced decisions or drove value for a client, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Prowess
Be ready to discuss complex scenarios you've faced in IT service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you identified issues and implemented effective solutions.
✨Align with Their Values
Research the company's ethos around trust, innovation, and long-term relationships. During the interview, weave these values into your responses to show that you not only understand their culture but also embody it in your professional approach.
