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- Tasks: Provide 1st line IT support and troubleshoot issues for end users.
- Company: Established UK tech services provider in secure environments.
- Benefits: Competitive salary, flexible benefits, and 20 days annual leave.
- Why this job: Gain hands-on experience and grow your IT skills with expert engineers.
- Qualifications: 1-2 years in IT support, knowledge of Windows 10/11, and good communication skills.
- Other info: Opportunities for career progression and exposure to varied technologies.
The predicted salary is between 22000 - 24000 £ per year.
We’re working with a well-established UK technology services provider that operates in mission-critical and secure environments. With over a decade of delivery experience, they support customers across infrastructure, networking, security and end-user services, and are now looking to grow their support team in Derby.
This is a brilliant opportunity for an IT Technician with 1–2 years’ experience who’s keen to strengthen their foundations while gaining exposure to 2nd line support, infrastructure and project work alongside experienced engineers.
Key responsibilities include:
- Providing 1st line IT support to end users
- Diagnosing and resolving issues, escalating where appropriate
- Supporting Windows 10 / 11 desktop and laptop environments
- User account administration and routine system checks
- Desk installations and configuration changes
- Logging, managing and updating tickets accurately
- Supporting on-site visits and UK-wide client travel when required
- Assisting senior engineers with project and infrastructure work
- Maintaining documentation and identifying recurring issues
About You
Essential:
- 1–2 years’ experience in a 1st line or junior 2nd line support role
- Good working knowledge of Windows 10 / 11
- Exposure to Windows Server
- Basic networking understanding
- Confident communicator with a customer-focused approach
- Full UK driving licence
- Eligible for SC clearance (minimum 5 years UK residency)
- British national or dual British citizenship
Desirable:
- Exposure to Unix / Linux
- Awareness of Oracle or Docker
What’s on Offer
- Salary between £26,000 – £28,000
- Supportive learning environment with clear progression routes
- Exposure to varied technologies and secure environments
- Flexible benefits package
- 20 days annual leave + bank holidays (increasing with service)
- Retail and lifestyle discounts
If you’re looking for a role that will challenge you, support your development and open doors into more advanced technical or specialist paths, this could be a great next step.
IT Technician - 1st Line Support employer: EMBS Technology
Contact Detail:
EMBS Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - 1st Line Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. Make sure you can talk confidently about your experience with Windows 10/11 and any troubleshooting you've done.
✨Tip Number 3
Show off your skills! If you’ve worked on any personal projects or have relevant certifications, bring them up during interviews. It’s a great way to demonstrate your passion and commitment to the field.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it’s a straightforward way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Technician - 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your Windows 10/11 knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your experience makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: As a 1st line support technician, communication is key. In your application, demonstrate your ability to explain technical issues clearly and concisely. We love candidates who can connect with users effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EMBS Technology
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11 and basic networking concepts. Be ready to discuss how you've used these skills in previous roles, as this will show your practical understanding and readiness for the job.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Communicate Clearly and Confidently
As a 1st line support technician, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms, and be sure to demonstrate your customer-focused approach during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s support processes, team dynamics, and opportunities for growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
