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- Tasks: Provide 2nd Line IT support and tackle complex technical issues.
- Company: Join a fast-paced tech business in Nottinghamshire with a collaborative culture.
- Benefits: Enjoy hybrid working, ongoing training, and clear progression routes.
- Why this job: Perfect for tech enthusiasts wanting hands-on experience and exposure to diverse technologies.
- Qualifications: Experience in 2nd Line Support, strong Microsoft 365 knowledge, and excellent communication skills required.
- Other info: A full UK driving licence is needed for local client visits.
The predicted salary is between 30000 - 42000 £ per year.
Are you an experienced 2nd Line Engineer ready to take the next step towards 3rd Line? We are working with a growing, fast-paced tech business in Nottinghamshire that is looking for a client-focused IT Support Engineer to join their close-knit team.
If you are keen to work across a variety of technologies, get involved in project work, and expand your technical capabilities – this could be the opportunity you’ve been waiting for. This is a hybrid role, blending remote work with time at their offices and regular client visits across the East Midlands. It’s a hands-on, customer-facing role where you will be part of a collaborative team supporting a broad and interesting client base.
What you will be doing:
- Act as a key escalation point for 1st/2nd line tickets and take ownership of complex technical issues.
- Support and contribute to infrastructure upgrade and migration projects.
- Administer and troubleshoot Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
- Investigate and resolve networking issues (VPNs, DNS, DHCP, firewalls, routing).
- Provide root cause analysis and deliver permanent fixes.
- Deliver excellent customer service through clear communication and on-site support.
- Help maintain and develop internal documentation and knowledge sharing processes.
- Support occasional out-of-hours work for critical projects or support.
What we are looking for:
- Solid experience in a 2nd Line Support or similar technical role.
- Strong knowledge of Microsoft 365 administration and support.
- Experience with Intune / Endpoint Manager and Windows Server environments.
- Familiar with Azure Active Directory (AAD) and modern workplace technologies.
- Confident with troubleshooting networking components (firewalls, VPNs, switches, routers).
- A natural problem-solver who is keen to take on more responsibility and deepen technical skills.
- Excellent communication skills – you will be client-facing and part of a team.
- A full UK driving licence and happy to travel to local client sites.
Why this role?
- A brilliant stepping stone into 3rd Line and project-based work.
- Exposure to a wide range of technologies and real hands-on experience.
- Join a growing company where your ideas and input are genuinely valued.
- Supportive leadership, ongoing training, and clear routes for progression.
- Hybrid working with flexibility and variety day-to-day.
Information Technology Support Engineer (Nottinghamshire) employer: EMBS Technology
Contact Detail:
EMBS Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer (Nottinghamshire)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Intune, and networking components. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life examples. Think of specific instances where you've resolved complex technical issues, as this role requires a natural problem-solver who can take ownership of challenges.
✨Tip Number 4
Showcase your communication skills by practising how you would explain technical concepts to non-technical clients. This is crucial for a client-facing role, and being able to convey information clearly will make a strong impression.
We think you need these skills to ace Information Technology Support Engineer (Nottinghamshire)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line Support and any relevant technical skills, especially with Microsoft 365, networking, and troubleshooting. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific projects or technologies you’ve worked with that align with the job requirements, and express your eagerness to step into a 3rd Line position.
Showcase Problem-Solving Skills: In your application, provide examples of complex technical issues you've resolved in previous roles. Highlight your problem-solving abilities and how they can benefit the team and clients.
Highlight Communication Skills: Since this is a client-facing role, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've successfully interacted with clients or collaborated with team members in past positions.
How to prepare for a job interview at EMBS Technology
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 administration and troubleshooting. Highlight specific examples where you've resolved complex issues, especially those related to Exchange Online, SharePoint, or Teams.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare to explain your approach to diagnosing and resolving networking issues, such as VPNs or firewalls, and provide examples of how you've successfully tackled similar challenges in the past.
✨Emphasise Customer Service Experience
Since this role is client-facing, be ready to discuss your customer service philosophy. Share instances where you delivered excellent support, focusing on clear communication and how you ensured client satisfaction during technical issues.
✨Express Your Willingness to Learn
This position is a stepping stone to 3rd Line support, so convey your eagerness to expand your technical capabilities. Discuss any relevant training or certifications you're pursuing and how you plan to contribute to infrastructure projects.
