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- Tasks: Lead and mentor a team to deliver complex service projects successfully.
- Company: Join a leading global professional services organisation in Manchester.
- Benefits: Competitive salary up to £80,000 and a dynamic work environment.
- Why this job: Shape the future of service delivery while driving operational excellence.
- Qualifications: 8+ years in service delivery management with strong leadership skills required.
- Other info: 12-month fixed-term contract; UK citizenship needed due to security checks.
The predicted salary is between 48000 - 64000 £ per year.
Are you an accomplished Head of Service Delivery professional seeking a challenging and rewarding opportunity? Our client, a leading global professional services organisation, is looking for a highly experienced and strategic Head of Service Delivery Manager to join their dynamic team in Manchester on a 12-month fixed-term contract.
In this pivotal role, you will lead, mentor, and develop a high-performing team of Service Delivery Managers, fostering a collaborative environment to ensure the successful end-to-end delivery of complex service projects. You will be responsible for building and nurturing strong, long-term relationships with key clients, acting as the primary point of contact for all service delivery matters.
Key Responsibilities:- Lead, mentor, and develop a team of Service Delivery Managers, providing guidance, support, and fostering a collaborative and high-performing team environment. This includes performance management, talent development, and succession planning.
- Oversee the end-to-end delivery of complex service delivery projects, ensuring projects are delivered on time, within budget, and to the required quality standards. This includes planning, execution, monitoring, and risk management.
- Build and maintain strong, long-term relationships with key clients, acting as the primary point of contact for service delivery matters. Proactively identify and address client needs and concerns.
- Contribute to the development and implementation of strategic plans for service delivery, identifying opportunities for improvement and driving operational excellence. This includes process optimisation, technology adoption, and innovation.
- Manage budgets and resources effectively, ensuring projects are financially viable and contribute to the overall profitability of the Operate Hub.
- Effectively manage relationships with internal and external stakeholders, ensuring clear communication and collaboration across all levels.
- Prepare regular reports on service delivery performance, identifying key trends and insights. Analyse data to inform decision-making and drive continuous improvement.
- Proactively identify and resolve complex service delivery issues, implementing effective risk mitigation strategies.
- Bachelor's degree or equivalent experience in a relevant field (e.g., Business Administration, IT).
- Minimum 8+ years of experience in service delivery management, with a proven track record of successfully leading and delivering complex projects.
- Strong leadership and mentorship skills with experience managing and developing high-performing teams.
- Excellent client relationship management skills with the ability to build and maintain strong relationships with key stakeholders.
- Strong analytical and problem-solving skills with the ability to identify and resolve complex issues.
- Proven experience in managing budgets and resources effectively.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience working in a fast-paced, dynamic environment.
If you are a strategic thinker with proven leadership skills and a passion for driving operational excellence, we encourage you to apply. This is a significant opportunity to shape the future of service delivery within a leading organisation.
Head of Service Delivery employer: EMBS Technology
Contact Detail:
EMBS Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery
✨Tip Number 1
Network with professionals in the service delivery field, especially those who have experience in leadership roles. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in service delivery management.
✨Tip Number 2
Research the company’s current service delivery projects and challenges. Understanding their specific needs will allow you to tailor your discussions during interviews, showcasing how your experience aligns with their goals.
✨Tip Number 3
Prepare to discuss your leadership style and how you’ve successfully developed high-performing teams in the past. Be ready to share specific examples that demonstrate your ability to mentor and guide others effectively.
✨Tip Number 4
Familiarise yourself with the latest tools and technologies used in service delivery management. Being knowledgeable about process optimisation and innovation can set you apart as a candidate who is ready to drive operational excellence.
We think you need these skills to ace Head of Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service delivery management, particularly any leadership roles. Emphasise your achievements in managing complex projects and developing high-performing teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and leadership skills. Mention specific examples of how you've successfully delivered projects and built client relationships in the past.
Highlight Relevant Skills: In your application, clearly outline your analytical and problem-solving skills. Provide examples of how you've managed budgets and resources effectively, as well as your proficiency with tools like Microsoft Office Suite.
Showcase Your Communication Skills: Demonstrate your excellent communication abilities by ensuring your application is clear and concise. Use professional language and structure your application logically to make it easy for the hiring team to follow.
How to prepare for a job interview at EMBS Technology
✨Showcase Your Leadership Skills
As a Head of Service Delivery, your leadership abilities are crucial. Be prepared to discuss specific examples of how you've successfully led and developed teams in the past. Highlight your mentoring style and how you foster collaboration within your team.
✨Demonstrate Client Relationship Management
Since building strong relationships with clients is key, come equipped with stories that illustrate your experience in managing client expectations and resolving issues. Show how you've proactively identified client needs and contributed to their satisfaction.
✨Prepare for Project Management Questions
Expect questions about your experience with complex service delivery projects. Be ready to discuss your approach to planning, execution, and risk management. Use specific examples to demonstrate how you've ensured projects are delivered on time and within budget.
✨Highlight Analytical and Problem-Solving Skills
Analytical skills are essential for this role. Prepare to discuss how you've used data to inform decision-making and drive improvements in service delivery. Share examples of complex issues you've resolved and the strategies you implemented to mitigate risks.
