Remote Technical Account Manager in Derby

Location: Derby (Hybrid, 3 days on-site per week)

Salary: £70-£75k, plus performance-based incentives

The Flagship Account Nobody Wants to Lose

There’s a client relationship in Derby that keeps the lights on, drives the strategy, and sets the bar for everything else at this Derby-based IT services business. It’s complex. It’s the kind of account where excellence isn’t negotiable and mediocrity would be catastrophic.

This Isn’t Your Average Account Management Role

This is full ownership of the company’s most strategic client partnership – a flagship account in engineering and manufacturing where you’ll be trusted advisor, commercial guardian, and operational leader all rolled into one. If this account succeeds, the business succeeds. If you succeed here, you’re on a fast track to Account Director.

Building Trust That Matters

• Become the trusted advisor to C-suite and IT Directors who’ve seen every flavour of managed services provider
• Full P&L accountability – manage delivery costs, protect margin, make tough commercial calls
• Monitor SLAs, drive performance, lead service reviews
• Coordinate with the Programme Manager to ensure projects land on time, on budget, on quality
• Lead root cause analysis and continuous improvement when things go sideways
• Build business cases for service expansion that benefit both parties
• Lead commercial conversations about contract growth
• Large IT service delivery accounts – ideally engineering, manufacturing, or similarly complex sectors
• P&L ownership – actually accountable for margin and profitability, not just "supporting commercial activities"
• Managed services economics – resource-based pricing, SLA frameworks, utilisation rates, change control
• Contract negotiation – variations, scope creep management, difficult commercial conversations
• Senior stakeholder relationships – C-suite/Director-level partnerships where you became trusted, not just "the supplier"
• Balance client advocacy with commercial discipline

Hungry to progress to Account Director

This is the flagship account that defines reputation and drives growth strategy

• Full ownership of a strategic account with executive visibility and autonomy
• Clear progression to Account Director based on impact and results
• Hybrid working – 3 days on-site in Derby with supportive team culture
• Performance incentives aligned to account health, client satisfaction, and commercial outcomes
• High-level operation where relationships, delivery excellence, and commercial acumen all matter equally

It’s demanding – juggling senior stakeholder expectations, operational delivery, and commercial accountability simultaneously. It’s high-stakes – this is the flagship account, no room for learning on the job. But if you thrive on that level of responsibility, want full ownership rather than being part of the delivery machine, and you’re ready for a role that could define the next phase of your career – this is your opportunity.

If you’ve successfully managed complex accounts where relationships and commercial discipline are equally critical... If you’ve owned a P&L and know what it takes to protect margin whilst delivering exceptional service... If you’re ready to take full accountability for a flagship partnership with room to grow into an Account Director role... Because the client, the account, and the business’s future success depend on it.