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For Companies At a Glance
- Tasks: Manage B2B client relationships and ensure a smooth experience with our fleet management software.
- Company: Join a leading fleet management software company trusted by over 3,000 UK businesses.
- Benefits: Enjoy a remote-first culture, flexible hours, and a strong bonus structure up to 10%.
- Why this job: Be part of a growing team that champions customer success and drives innovation in tech.
- Qualifications: Experience in SaaS account management and a customer-first mindset are essential.
- Other info: Only two days a month in the office, with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join a market leader in fleet management software, trusted by over 3,000 UK businesses and expanding rapidly across Europe. We’re looking for a confident, tech-savvy Account Manager to nurture, grow, and retain customer relationships across our direct and reseller channels. If you’ve got experience in SaaS account management and thrive on making customers feel supported, empowered, and excited to get more from their tech, we want to hear from you.
The Role
- Managing a portfolio of B2B clients post-sale, ensuring their experience with our platform is smooth, strategic, and value-driven
- Delivering product demos, webinars, and tailored onboarding journeys, introducing customers to new features, tools, and modules
- Upselling and cross-selling relevant solutions that align with customer needs, proactively identifying opportunities for growth
- Following up on marketing-led outreach, working closely with our in-house team to convert warm leads and campaign interest into revenue
- Building strong relationships with reseller partners, supporting them with customer knowledge, product enablement, and co-sales strategies
- Using our CRM daily, managing pipeline activity, updating notes, tracking touchpoints, and collaborating with your team to ensure a joined-up customer approach
- Championing customer success at every stage of the journey, acting as the internal voice of the customer and playing a vital role in retention and satisfaction
What We’re Looking For
- SaaS Account Management experience – ideally in B2B tech, fleet, logistics, telematics, or similar
- A customer-first mindset, with experience managing client lifecycles from onboarding through to long-term growth
- Sales acumen, including upselling, cross-selling and supporting adoption of new features and modules
- Confident with virtual demos and webinars, and comfortable educating both end-users and decision-makers
- Strong CRM and reporting habits, with experience using tools like Salesforce, HubSpot or similar
- A collaborative and self-driven approach – able to thrive remotely, with regular virtual contact and monthly in-person team days
Why Join?
- Remote-first culture – just two days a month in the office
- Flexible, friendly and close-knit team – low ego, high impact
- Strong bonus structure – up to 10% based on performance, plus profit-share depending on company success
- Market-leading product – consistently top-rated in the UK fleet space
- Opportunity to grow – the company is expanding across Europe, and account managers are at the heart of that growth
Interested? Apply or reach out to Kelly at EMBS on kelly@embstalent.co.uk to find out more and arrange a chat.
B2B Account Manager employer: EMBS Technology
Contact Detail:
EMBS Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Account Manager
✨Tip Number 1
Make sure to research EMBS Technology and their fleet management software thoroughly. Understanding their product offerings and how they stand out in the market will help you engage in meaningful conversations during your interactions with the hiring team.
✨Tip Number 2
Prepare to discuss your previous experience in SaaS account management, particularly focusing on how you've successfully nurtured client relationships and driven customer success. Be ready to share specific examples that highlight your skills in upselling and cross-selling.
✨Tip Number 3
Familiarise yourself with common CRM tools like Salesforce or HubSpot, as these are essential for the role. If you have experience using these platforms, be prepared to discuss how you've leveraged them to manage client relationships and track performance.
✨Tip Number 4
Reach out directly to Kelly at EMBS via email to express your interest and ask any questions you may have about the role. This proactive approach can demonstrate your enthusiasm and initiative, making you stand out as a candidate.
We think you need these skills to ace B2B Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS account management, particularly in B2B tech or fleet management. Use specific examples that demonstrate your ability to nurture and grow customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the role. Mention your experience with product demos and upselling, and how you can contribute to the company's growth.
Showcase Your Tech Savviness: Since the role requires being tech-savvy, mention any relevant tools you've used, such as Salesforce or HubSpot. Highlight your comfort with virtual demos and webinars, as this is crucial for the position.
Follow Up: After submitting your application, consider sending a brief follow-up message to express your continued interest in the role. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at EMBS Technology
✨Showcase Your SaaS Experience
Make sure to highlight your previous experience in SaaS account management. Be prepared to discuss specific examples of how you've successfully managed client relationships and driven customer success in a tech environment.
✨Demonstrate Your Customer-First Mindset
During the interview, emphasise your commitment to putting customers first. Share stories that illustrate how you've supported clients throughout their journey, from onboarding to long-term growth, and how you’ve ensured they feel valued.
✨Prepare for Product Demos
Since the role involves delivering product demos and webinars, practice explaining complex features in a simple way. Be ready to showcase your ability to educate both end-users and decision-makers effectively.
✨Familiarise Yourself with CRM Tools
As the position requires strong CRM skills, brush up on your knowledge of tools like Salesforce or HubSpot. Be ready to discuss how you’ve used these tools to manage pipeline activity and track customer interactions in your previous roles.
