At a Glance
- Tasks: Support and maintain airport systems like Bag Drop and Kiosks.
- Company: Join a dynamic team at Gatwick Airport with Embross.
- Benefits: Competitive salary, yearly bonus, company pension, and full training.
- Other info: Flexible shifts with opportunities for career growth.
- Why this job: Be the hero behind the scenes, ensuring smooth airport operations.
- Qualifications: Experience in technical support and customer service preferred.
The predicted salary is between 22000 - 28000 £ per year.
What are we Looking For?
In order to support our support Team for Gatwick Airport, we are looking for a dynamic Support Technician Airport Systems. The candidate will be responsible for supporting our product by acting as the liaison between the customer and other internal teams. Your ability to work in a complex environment will also make you an ideal applicant.
Main responsibilities
- Repair and maintain our systems such as Bag Drop and Kiosks
- Provide immediate support for these systems
- Support & provide troubleshooting when issues arise
- Always look at ways to work more efficiently, improve processes and procedures
Required Technical and Professional Knowledge & Skills
- A minimum 3-year experience in Support hardware
- Networking understanding of PC and protocols including TCP/IP, AD, DHCP, DNS
- J2EE, Web server solution and Windows desktops
- Proven work experience of configuration/troubleshooting
- Familiarity with Office 365
- Customer service oriented to represent Embross when on site
- Take ownership of issues and see them through until resolved
Applicants must be able to attain UK Security Check status.
Education & Qualifications
- Degree/Diploma in computer or similar field
- GCSE or equivalent (preferred)
Experience
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Schedule
- 8.5 hours
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types
- Yearly bonus
Ability to commute/relocate
United Kingdom: reliably commute or plan to relocate before starting work (required)
Benefits
- Full training package will be given to the right candidates
- Company events
- Company pension
- On-site parking
Support Technician Airport Systems in Crawley employer: Embross
Embross is an exceptional employer for those seeking a rewarding career as a Support Technician at Gatwick Airport. With a strong focus on employee development, we offer comprehensive training and opportunities for growth within a dynamic work environment. Our commitment to a supportive culture, coupled with competitive benefits such as a company pension and annual bonuses, makes us an attractive choice for individuals looking to make a meaningful impact in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Technician Airport Systems in Crawley
✨Tip Number 1
Network like a pro! Reach out to current employees at the company or in similar roles on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and customer service. We want to show off our troubleshooting skills and how we handle customer interactions.
✨Tip Number 3
Showcase your problem-solving abilities during the interview. Think of specific examples where you’ve resolved issues efficiently, especially with systems like Bag Drop and Kiosks. We love a good story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Support Technician Airport Systems in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical support and customer service. We want to see how your skills match the requirements for the Support Technician role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting airport systems and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Technical Skills:Since this role involves troubleshooting and maintaining systems, make sure to mention your technical knowledge, especially around networking and hardware. We’re looking for someone who can hit the ground running, so highlight any relevant certifications or experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Embross
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware support and networking protocols like TCP/IP and DHCP. Be ready to discuss your hands-on experience with systems like Bag Drop and Kiosks, as well as any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Since this role involves liaising with customers, be prepared to share examples of how you've provided excellent customer service in previous positions. Highlight situations where you took ownership of an issue and resolved it effectively, showcasing your commitment to customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've improved processes or solved complex problems in a tech environment. This will show that you're proactive and can think on your feet, which is crucial for a Support Technician role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
