At a Glance
- Tasks: Lead the EMS team, mentor staff, and drive service quality in a remote role.
- Company: Join Embridge, a forward-thinking company focused on customer success.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and upselling opportunities.
- Why this job: Make a real impact by enhancing service delivery and client relationships.
- Qualifications: Experience in service delivery management and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
Embridge is seeking a Service Delivery Manager to lead day-to-day operations of the EMS team in a remote UK-based role.
You will mentor, manage performance, and drive service quality while supporting product development through customer insights.
You will work under the Head of Customer Success to ensure high performance, utilisation targets, and strong client relationships, with opportunities to upsell within the customer base.
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Remote EMS Service Delivery Leader — Growth & Excellence employer: Embridge Consulting
Embridge is an exceptional employer that prioritises employee growth and development, offering a supportive remote work culture that fosters collaboration and innovation. With a focus on mentoring and performance management, employees are empowered to excel in their roles while contributing to meaningful customer success initiatives. The company's commitment to service quality and client relationships creates a dynamic environment where team members can thrive and make a significant impact.
