At a Glance
- Tasks: Help developers enhance user experiences with cutting-edge observability solutions.
- Company: Join Embrace, a leader in user-focused observability technology.
- Benefits: Competitive salary, equity options, and comprehensive benefits package.
- Other info: Dynamic team culture focused on personal and professional growth.
- Why this job: Make a real impact on app experiences for major brands like The New York Times.
- Qualifications: 3+ years in tech roles; coding skills in Python, Java, or similar preferred.
The predicted salary is between 78000 - 104000 £ per year.
About the Role
We're looking for a highly technical Solutions Engineer to help mobile and web developers build better user experiences. At Embrace, we're the only user-focused observability solution built on OpenTelemetry, providing frontend teams with the insights they need to understand real customer impact across 100M+ devices and growing.
What You’ll Do
- Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience.
- Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand.
- Drive the technical integration strategy and execution for both prospects and customers, leveraging deep product expertise to create customized implementation approaches tailored to each customer's technical environment and business objectives.
- Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications.
- Directly impact product direction by suggesting improvements for customers day to day.
- Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective.
- Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation.
Our Ideal Candidate will have:
- 3+ years experience in a Mobile Developer, Web Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company.
- Experience with mobile or web development and eagerness to learn and improve your skills.
- Familiarity with iOS, Android and their development tools.
- Working knowledge of Linux and/or Mac OS X command line.
- Comfortable discussing code; ability to read and write code is a plus (Python, Java, Objective-C, Swift, Kotlin, or JS preferred).
- A curiosity for how things work and the ability to apply your experience of using tools and resources to come to a resolution.
- Excellent communication skills and comfortability writing and speaking with people to help them solve their issues.
- High competency and low ego, you have a passion for helping people both inside and outside of your company.
- Willingness to travel for both customer-facing activities (technical workshops, integration support, relationship building) and quarterly internal team collaboration gatherings.
- Diploma in Computer Science, Mathematics or related discipline preferred.
On target earnings (OTE) for this role are $130,000-$160,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity and other benefits as detailed on our careers page.
Why Join Embrace?
As the only user-focused observability solution built on OpenTelemetry, Embrace delivers crucial insights across both DevOps, web and mobile teams to illuminate real customer impact – not just server impact – to deliver the best app experiences. Customers like The New York Times, Marriott, Masterclass, Home Depot, and Cameo love Embrace’s observability platform because it makes extremely complicated and voluminous data actionable. Our cultural values highlight how we seek to improve as individuals, team members, and a company each and every day.
Remote Solutions Engineer - UK Remote in Southend-on-Sea employer: Embrace
Embrace is an exceptional employer that prioritises employee growth and collaboration, offering a dynamic work culture where technical expertise meets customer-centric solutions. With a focus on continuous improvement and innovation, employees are encouraged to develop their skills while contributing to impactful projects that enhance user experiences across millions of devices. The remote nature of this role allows for flexibility and work-life balance, making it an ideal opportunity for those seeking meaningful and rewarding employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Solutions Engineer - UK Remote in Southend-on-Sea
✨Tip Number 1
Get your networking game on! Connect with folks in the industry, especially those at Embrace. LinkedIn is a goldmine for this – drop them a message, ask about their experiences, and show genuine interest in what they do.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research Embrace’s products and think about how your skills can help improve their user experience. Be ready to discuss specific examples from your past roles that showcase your problem-solving abilities.
✨Tip Number 3
Practice your communication skills! As a Solutions Engineer, you’ll need to explain complex tech stuff in simple terms. Grab a friend or family member and try explaining a technical concept to them – if they get it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Embrace.
We think you need these skills to ace Remote Solutions Engineer - UK Remote in Southend-on-Sea
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see your experience with mobile and web development, so don’t hold back on showcasing your coding skills and familiarity with tools like iOS and Android.
Tailor Your Application:Take the time to customise your application for the Solutions Engineer role. We love seeing candidates who understand our mission at Embrace and can articulate how their background aligns with our goals. Make it personal!
Communicate Clearly:Since communication is key in this role, ensure your application is well-written and easy to follow. We appreciate clarity and conciseness, so avoid jargon unless necessary. Show us you can communicate effectively right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get a feel for our culture and values while you’re at it!
How to prepare for a job interview at Embrace
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in mobile and web development. Familiarise yourself with the tools mentioned in the job description, like iOS and Android development environments, as well as command line basics for Linux and Mac OS X.
✨Communicate Like a Pro
Since this role involves a lot of interaction with customers and teams, practice your communication skills. Be ready to explain complex technical concepts in simple terms and demonstrate your ability to listen and respond effectively to customer needs.
✨Show Your Problem-Solving Skills
Prepare to discuss past experiences where you've identified and resolved technical issues. Think of specific examples that highlight your analytical skills and how you’ve contributed to improving processes or products.
✨Be Curious and Engaged
Embrace values curiosity, so come prepared with questions about their products and how they impact users. Show your eagerness to learn and improve, and express your passion for helping others both inside and outside the company.
