At a Glance
- Tasks: Help developers enhance user experiences with cutting-edge observability solutions.
- Company: Join Embrace, a leader in user-focused observability technology.
- Benefits: Competitive salary, equity options, and a supportive work culture.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real impact on app experiences for major brands like The New York Times.
- Qualifications: 3+ years in tech roles, coding skills, and a passion for problem-solving.
The predicted salary is between 78000 - 104000 £ per year.
About the Role
We're looking for a highly technical Solutions Engineer to help mobile and web developers build better user experiences. At Embrace, we're the only user-focused observability solution built on OpenTelemetry, providing frontend teams with the insights they need to understand real customer impact across 100M+ devices and growing.
What You’ll Do
- Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience.
- Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand.
- Drive the technical integration strategy and execution for both prospects and customers, leveraging deep product expertise to create customized implementation approaches tailored to each customer's technical environment and business objectives.
- Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications.
- Directly impact product direction by suggesting improvements for customers day to day.
- Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective.
- Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation.
Our Ideal Candidate will have:
- 3+ years experience in a Mobile Developer, Web Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company.
- Experience with mobile or web development and eagerness to learn and improve your skills.
- Familiarity with iOS, Android and their development tools.
- Working knowledge of Linux and/or Mac OS X command line.
- Comfortable discussing code; ability to read and write code is a plus (Python, Java, Objective-C, Swift, Kotlin, or JS preferred).
- A curiosity for how things work and the ability to apply your experience of using tools and resources to come to a resolution.
- Excellent communication skills and comfortability writing and speaking with people to help them solve their issues.
- High competency and low ego, you have a passion for helping people both inside and outside of your company.
- Willingness to travel for both customer-facing activities (technical workshops, integration support, relationship building) and quarterly internal team collaboration gatherings.
- Diploma in Computer Science, Mathematics or related discipline preferred.
On target earnings (OTE) for this role are $130,000-$160,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity and other benefits as detailed on our careers page.
Why Join Embrace?
As the only user-focused observability solution built on OpenTelemetry, Embrace delivers crucial insights across both DevOps, web and mobile teams to illuminate real customer impact – not just server impact – to deliver the best app experiences. Customers like The New York Times, Marriott, Masterclass, Home Depot, and Cameo love Embrace’s observability platform because it makes extremely complicated and voluminous data actionable. Our cultural values highlight how we seek to improve as individuals, team members, and a company each and every day.
Solutions Engineer - UK Remote employer: Embrace
Embrace is an exceptional employer for Solutions Engineers, offering a dynamic remote work environment that fosters collaboration and innovation. With a strong focus on employee growth, we provide opportunities to enhance technical skills while working with cutting-edge technology in a supportive culture that values communication and teamwork. Our commitment to meaningful work is reflected in our unique observability solutions that empower developers to create outstanding user experiences across millions of devices.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer - UK Remote
✨Tip Number 1
Get your networking game on! Connect with folks in the industry, especially those at Embrace. LinkedIn is a goldmine for this – drop them a message, ask about their experiences, and show genuine interest in what they do.
✨Tip Number 2
Prepare for the technical interview like it’s a coding challenge! Brush up on your coding skills and be ready to discuss your past projects. They want to see how you think and solve problems, so practice explaining your thought process clearly.
✨Tip Number 3
Show off your communication skills! Since you'll be working closely with customers and teams, practice articulating complex ideas simply. Maybe even do a mock interview with a friend to get comfortable with explaining technical concepts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Embrace team!
We think you need these skills to ace Solutions Engineer - UK Remote
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in mobile and web development. We want to see how your experience aligns with the role, so don’t hold back on showcasing your coding skills and familiarity with tools like iOS and Android.
Tailor Your Application:Take a moment to customise your application for us. Mention specific experiences that relate to the job description, especially around customer communication and problem-solving. This shows you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Embrace
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in mobile and web development. Familiarise yourself with the tools and languages mentioned in the job description, like Python, Java, and Swift. Being able to discuss code confidently will set you apart!
✨Communicate Like a Pro
Since this role involves a lot of interaction with customers and teams, practice your communication skills. Prepare to explain complex technical concepts in simple terms. Role-play with a friend or family member to get comfortable with this.
✨Show Your Problem-Solving Skills
Be ready to demonstrate how you've tackled technical issues in the past. Think of specific examples where you identified problems and provided solutions. This will showcase your analytical skills and ability to think on your feet.
✨Research Embrace and Its Culture
Dive into Embrace's mission and values. Understanding their user-focused approach will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company, which is always a bonus!
