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- Tasks: Lead the host team and enhance guest experiences in a vibrant restaurant setting.
- Company: Join the Sutton Hotel Collection, known for its unique boutique hotels and rich history.
- Benefits: Enjoy free hotel breaks, leisure passes, and extensive learning opportunities.
- Why this job: Be part of a transformative restaurant project and make a lasting impact on guest experiences.
- Qualifications: Strong communication skills and exceptional customer service experience are essential.
- Other info: Work in a supportive, family-owned environment that values personal development.
The predicted salary is between 27500 - 35000 £ per year.
All potential applicants are encouraged to scroll through and read the complete job description before applying. Onsite, shifts, five days out of seven.
About Sutton Hotel Collection: Our collection of hotels, comprising the Castle Hotel, Windsor, Francis Hotel, Bath and Queens Hotel, Cheltenham, features boutique properties, each with its own original design and unique stories to tell. Our mission is to provide truly memorable moments and create lasting connections to our guests.
About the role: The hotel is embarking on a multi-million pound transformation. The new restaurant will offer all day dining and the restaurant reception managers team will be the first point of contact for our guests. Reporting to the Restaurant General Manager, you will have the opportunity to really make your mark in the restaurant scene in Bath, the reception and host team will lead the way in guest experience, guiding guests through their time in the restaurant and bar and elevating their time with us, ensuring that they will return time and time again.
Responsibilities:
- Working with the Head Host to manage and lead the host team through breakfast, lunch and dinner.
- Welcoming guests and allocating them on the booking platform and coordinating with the restaurant team.
- Overseeing the guest journey from booking to farewell helping to train the host order of service.
- Manage the reservations for the restaurant and liaise with hotel reception for a seamless guest experience when booking in the restaurant.
- In depth knowledge of the food and drinks available and a clear understanding of promotions and offers from the hotel and wider group.
- Complaint handling.
- Recording guest information and deploying that information to enhance guest experience.
- Maintain a tidy and organized reception/host area, ensuring it reflects our company's brand and values.
- Receive and plan event bookings working with the restaurant manager and head chef.
Requirements:
- Excellent interpersonal and communication skills, both verbal and written.
- Highly detailed and attentive, ensuring accuracy in maintaining records and managing schedules.
- In depth knowledge of the restaurant and bar offering as well as the hotels offers and promotions.
- Exceptional customer service skills with a friendly and approachable demeanour.
- Strong organizational abilities with the ability to maintain composure in a fast-paced environment.
- Be comfortable dealing with ad hoc or short notice requests from guests or assigned by department head.
The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our Benefits:
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers).
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms where appropriate, regular on and off-site social events and celebrations and a cycle to work scheme.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.
Restaurant Reception Manager employer: Emberwood
Contact Detail:
Emberwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Reception Manager
✨Tip Number 1
Familiarise yourself with the Sutton Hotel Collection and its unique properties. Understanding the history and character of each hotel, especially the Francis Hotel, will help you connect with the brand's values and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've enhanced guest experiences in previous roles. Highlighting specific instances where you've gone above and beyond can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the Sutton Hotel Collection on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 4
Prepare to discuss your organisational skills and how you handle fast-paced environments. The role requires managing reservations and guest interactions, so being able to articulate your strategies for staying organised under pressure will be crucial.
We think you need these skills to ace Restaurant Reception Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Restaurant Reception Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality, customer service, and team management. Use bullet points for clarity and focus on achievements that demonstrate your ability to enhance guest experiences.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the Sutton Hotel Collection. Mention specific aspects of the hotel or its values that resonate with you, and explain how you can contribute to their mission of creating memorable moments for guests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Restaurant Reception Manager.
How to prepare for a job interview at Emberwood
✨Know the Company Inside Out
Before your interview, make sure to research the Sutton Hotel Collection thoroughly. Understand their values, mission, and the unique aspects of each hotel in the collection. This will help you demonstrate your genuine interest and align your answers with their ethos.
✨Showcase Your Customer Service Skills
As a Restaurant Reception Manager, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled guest complaints or enhanced a guest's experience. This will highlight your ability to manage the guest journey effectively.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage schedules, reservations, and team coordination. You might even want to share specific tools or methods you use to stay organised in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, such as handling last-minute bookings or managing a busy service period, and prepare your responses accordingly.
