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- Tasks: Greet guests, provide food knowledge, and ensure excellent service in a vibrant restaurant.
- Company: Join the Sutton Hotel Collection, a family-owned group with a rich history in Bath.
- Benefits: Enjoy free hotel breaks, leisure passes, enhanced parental leave, and extensive training opportunities.
- Why this job: Be part of an exciting transformation in a beautifully designed restaurant with a friendly team.
- Qualifications: No specific qualifications required; just a passion for hospitality and great customer service.
- Other info: Experience a supportive work culture that values kindness, learning, and personal development.
£12.21 per hour plus tronc and great benefits. Onsite, shifts, five days out of seven.
About Sutton Hotel Collection: As one of the first Georgian buildings to be built in Bath, The Francis Hotel was once home to 18th century architect John Wood the Elder who was the inspiration behind the first Georgian stone buildings of Queen Square, the Royal Crescent and The Circus. The hotel has been a huge part of Bath's history ever since. Working with award-winning interior designers 3DReid, the design concept planned for the hotel and all 98 bedrooms will take inspiration from the Georgian era whilst appreciating all the modern amenities and touches that today's traveller expects.
About the role: At launch, our restaurant will be the most exciting place to eat and drink in Bath and beyond with beautifully designed dining area with open plan kitchen where the team will prepare local, seasonal ingredients over open fire. Complementing the restaurant will be our luxurious bar, intimate snug and terrace(s). We are looking for a Restaurant Host who will be responsible for providing the highest standard of greeting and product & food knowledge in conjunction with delivering excellent standards of service, customer care and teamwork. To serve as an ambassador for the restaurant, fostering and maintaining a positive brand image in every interaction with customers.
Come and join our welcoming and friendly team as we embark on an exciting multi-million pound transformation.
Our People: The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our Benefits: We want to share the Sutton Hotel Collection's values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive when you join us:
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms where appropriate, regular on and off-site social events and celebrations and a cycle to work scheme. At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people to make the place.
Restaurant Host employer: Emberwood
Contact Detail:
Emberwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Host
✨Tip Number 1
Familiarise yourself with the Sutton Hotel Collection's values and mission. Understanding their commitment to generosity, kindness, and inclusivity will help you align your responses during interviews and show that you're a great fit for their team.
✨Tip Number 2
Research the local dining scene in Bath, especially focusing on trends in hospitality and customer service. Being knowledgeable about the area and its culinary offerings can set you apart as a candidate who is genuinely interested in the role.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-playing scenarios. As a Restaurant Host, you'll need to handle various situations with grace, so practising how to greet guests and manage reservations can be beneficial.
✨Tip Number 4
Network with current or former employees of the Sutton Hotel Collection if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Restaurant Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Restaurant Host. Highlight your relevant experience in customer service and teamwork in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your ability to provide excellent customer care and any previous hospitality experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Sutton Hotel Collection's values. Mention why you want to be part of their team and how you can contribute to their positive brand image.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Emberwood
✨Know the Restaurant's Story
Familiarise yourself with the history of the Sutton Hotel Collection and The Francis Hotel. Understanding its Georgian roots and transformation will help you connect with the brand and demonstrate your enthusiasm during the interview.
✨Showcase Your Customer Service Skills
As a Restaurant Host, excellent customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues effectively. This will highlight your ability to foster a positive brand image.
✨Demonstrate Teamwork
The role requires strong teamwork skills. Be ready to discuss how you've successfully worked in a team environment before, especially in high-pressure situations. This will show that you can contribute positively to the restaurant's atmosphere.
✨Ask Insightful Questions
Prepare thoughtful questions about the restaurant's vision, menu, or team culture. This not only shows your genuine interest in the position but also helps you assess if the restaurant aligns with your values and career goals.
