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- Tasks: Greet guests, provide food knowledge, and ensure excellent service in a vibrant restaurant.
- Company: Join the Sutton Hotel Collection, a family-owned group with a rich history in Bath.
- Benefits: Enjoy free hotel breaks, leisure passes, enhanced parental leave, and extensive training opportunities.
- Why this job: Be part of an exciting transformation and work in a welcoming, inclusive team environment.
- Qualifications: No specific qualifications required; just a passion for hospitality and great customer service.
- Other info: Experience the charm of a historic hotel while contributing to a modern dining experience.
£12.21 per hour plus tronc and great benefits. Onsite, shifts, five days out of seven.
About Sutton Hotel Collection: As one of the first Georgian buildings to be built in Bath, The Francis Hotel was once home to 18th century architect John Wood the Elder who was the inspiration behind the first Georgian stone buildings of Queen Square, the Royal Crescent and The Circus. The hotel has been a huge part of Bath's history ever since. Working with award-winning interior designers 3DReid, the design concept planned for the hotel and all 98 bedrooms will take inspiration from the Georgian era whilst appreciating all the modern amenities and touches that today's traveller expects.
About the role: At launch, our restaurant will be the most exciting place to eat and drink in Bath and beyond with beautifully designed dining area with open plan kitchen where the team will prepare local, seasonal ingredients over open fire. Complementing the restaurant will be our luxurious bar, intimate snug and terrace(s). We are looking for a Restaurant Host who will be responsible for providing the highest standard of greeting and product & food knowledge in conjunction with delivering excellent standards of service, customer care and teamwork. To serve as an ambassador for the restaurant, fostering and maintaining a positive brand image in every interaction with customers. Come and join our welcoming and friendly team as we embark on an exciting multi-million pound transformation.
Our People: The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our Benefits: We want to share the Sutton Hotel Collection's values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive when you join us:
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms where appropriate, regular on and off-site social events and celebrations and a cycle to work scheme. At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people to make the place.
Restaurant Host employer: Emberwood
Contact Detail:
Emberwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Host
✨Tip Number 1
Familiarise yourself with the Sutton Hotel Collection and its values. Understanding their commitment to generosity, kindness, and inclusivity will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Highlighting your ability to create a welcoming atmosphere will resonate well with the restaurant's focus on hospitality.
✨Tip Number 3
Research the local dining scene in Bath, especially any trends related to seasonal ingredients and open-fire cooking. This knowledge will demonstrate your enthusiasm for the role and your commitment to providing guests with an exceptional experience.
✨Tip Number 4
Network with current or former employees of the Sutton Hotel Collection if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Restaurant Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Restaurant Host. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your ability to provide excellent service, work in a team, and maintain a positive brand image.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Sutton Hotel Collection's values. Mention why you want to be part of their team and how you can contribute to their vision.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Emberwood
✨Know the Venue
Familiarise yourself with the Sutton Hotel Collection and its history, especially The Francis Hotel. Understanding its Georgian roots and modern amenities will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Restaurant Host, excellent customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues effectively. This will demonstrate your ability to foster a positive brand image.
✨Demonstrate Team Spirit
The role requires teamwork, so be ready to discuss how you work well with others. Share instances where you collaborated successfully with colleagues to enhance the dining experience or improve service standards.
✨Ask Insightful Questions
Prepare thoughtful questions about the restaurant's vision, the team culture, and opportunities for personal development. This shows your enthusiasm for the position and your desire to contribute positively to the team.
