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- Tasks: Lead the dining experience, ensuring guest satisfaction and mentoring the waitstaff.
- Company: Join the historic Sutton Hotel Collection, a family-owned group with a rich heritage in Bath.
- Benefits: Enjoy free hotel breaks, leisure passes, enhanced parental leave, and extensive training opportunities.
- Why this job: Be part of an exciting restaurant launch in a beautifully designed space with a friendly team.
- Qualifications: Experience in a similar role is essential; passion for hospitality is a must.
- Other info: Work in a vibrant environment with regular social events and a focus on personal development.
£12.95 per hour plus tronc and great benefits. Onsite, shifts, five days out of seven.
About the role: At launch, our restaurant will be the most exciting place to eat and drink in Bath and beyond with beautifully designed dining area with open plan kitchen where the team will prepare local, seasonal ingredients over open fire. Complementing the restaurant will be our luxurious bar, intimate snug and terrace(s). We are looking for an experienced Head Waiter/Waitress to join our team here at Emberwood Restaurant at the Francis Hotel Bath. We are looking for someone to serve guests requirements to their satisfaction and to assist and develop waiters on their station, in order to ensure we are offering the best experience for our guests and ensure that a positive brand image is strengthened and maintained in all interactions with customers.
Our People: The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our Benefits: We want to share the Sutton Hotel Collections values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms where appropriate, regular on and off-site social events and celebrations and a cycle to work scheme. At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship.
Head Waiter/Waitress employer: Emberwood
Contact Detail:
Emberwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter/Waitress
✨Tip Number 1
Familiarise yourself with the Sutton Hotel Collection's values and mission. Understanding their commitment to generosity, kindness, and inclusivity will help you align your approach during interviews and interactions, showcasing that you're a great fit for their team.
✨Tip Number 2
Research the Francis Hotel's history and its transformation into the Emberwood Restaurant. Being knowledgeable about the hotel's background and the exciting changes happening will demonstrate your genuine interest in the role and the establishment.
✨Tip Number 3
Prepare to discuss your experience in leading teams and enhancing guest experiences. Highlight specific examples where you've successfully trained or developed staff, as this is crucial for the Head Waiter/Waitress position.
✨Tip Number 4
Network with current or former employees of the Sutton Hotel Collection if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Head Waiter/Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly any roles where you've taken on leadership responsibilities. Emphasise skills like customer service, team management, and knowledge of food and beverage.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the hospitality sector. Mention why you want to work at the Francis Hotel and how your values align with those of the Sutton Hotel Collection.
Showcase Your Experience: In your application, provide specific examples of how you've successfully managed a team or improved guest experiences in previous roles. Use metrics or feedback to demonstrate your impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Emberwood
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu, including ingredients and preparation methods. This will not only impress your interviewers but also show your passion for the role and commitment to providing excellent service.
✨Demonstrate Leadership Skills
As a Head Waiter/Waitress, you'll be expected to lead and develop your team. Be prepared to discuss your previous experiences in managing staff, resolving conflicts, and ensuring a smooth dining experience for guests.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in past roles. Highlight your ability to handle difficult situations with grace and ensure guest satisfaction, as this is crucial for maintaining the hotel's positive brand image.
✨Emphasise Teamwork and Collaboration
The role requires working closely with kitchen staff and other waiters. Share instances where you've successfully collaborated with others to enhance the dining experience, demonstrating your ability to work as part of a cohesive team.
