EMBERWOOD HEAD WAITER
Salary: £13.75 per hour + Tronc (Approx 3-4k per annum)
Full time 40 hours (5 days out of 7) – evenings and weekends
About Emberwood
Emberwood is a destination restaurant at the heart of Francis Hotel Bath, rooted in Bath and inspired by its people. The restaurant welcomes both hotel guests discovering the city and locals who return time and again, drawn by a shared appreciation for warm hospitality and thoughtful food.
At Emberwood, we believe great hospitality is built on meaningful connections. Connections between our teams, our guests, and the trusted partners and suppliers who support us every day. These relationships shape how we work together, how we care for others, and how we create experiences that feel genuine, generous, and memorable.
Our approach is centred on pride in the everyday. From the first welcome to the final farewell, excellence is evident in the details, with care and consideration for every plate, every service, and every interaction.
Since opening, Emberwood has attracted attention from leading voices in food and hospitality. The restaurant is listed in the Michelin Guide 2025 and has been reviewed and featured by respected critics, including William Sitwell and Tom Parker Bowles. Emberwood has also welcomed visits from figures such as Marco Pierre White, reflecting the growing confidence in its offer.
Emberwood is part of Sir Richard Sutton Ltd, a family‑owned hospitality business that takes a long‑term view, investing in quality and care while building something that lasts. We aim to create environments where teams feel supported, trusted, and proud of the experience they create together.
Benefits
- Free and discounted hotel breaks – From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel within a 12‑month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
- Heka benefits platform – your access to Heka begins from day one and is pre‑loaded with a balance of £150 to use against a wide range of wellness‑focussed products, experiences and schemes including health cash plans and gym memberships.
- Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
- Enhanced Maternity and Paternity Leave – 26 weeks at 90 % for expectant mothers, four weeks at 90 % for fathers
- Annual social and celebration events
- Learning and Development – An extensive range of training opportunities are available to facilitate your personal development including our in‑house Catalyst Aspire and Inspire programmes and external study sponsorship.
- Wisdom Wellbeing – A confidential, 24/365 service offering CBT, therapy, up‑to‑date information, support and advice on a broad range of subjects.
- Basic benefits such as free nutritious and tasty meals on duty, complimentary on‑site parking (where available), and bespoke uniforms for uniformed positions.
Who Are We Looking For?
The Head Waiter will ensure that all food services are well supported and help direct the members of the team in being prepared for service. They will be extremely passionate about food and beverage, supporting the Managers in training the team and arming them with all the tools to succeed during briefings. They will be responsible for encouraging the team to remain service and guest focused.
They should have at least 2 years of full‑time experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.
Requirements
- Minimum 2 years of full‑time, comparable experience in a similar role and environment.
- Strong guest‑focused mindset.
- Excellent communication, leadership, and team‑building skills.
- Ability to train and mentor staff in service standards, menu knowledge, and the order of service.
- Compliance with health and safety standards.
Key Responsibilities
- Build trust and repeat business through exceptional guest interaction.
- Ensure the preparation and delivery of service meet the highest standards of our offering.
- Assist in training staff to deliver consistent service, menu knowledge, and elevate the guest experience.
- Complete individual tasks assigned by the restaurant manager or line manager.
- Adhere to health and safety standards to deliver exquisite guest experiences.
- Run a section in the restaurant, lounge, or terrace with enthusiasm, energy, and personality.
- Oversee all sections across Emberwood and support the team in delivering products to a high standard.
- Responsible for the correct opening and close‑down of the restaurant.
- Provide leadership through energy and enthusiasm to create a positive environment for staff and guests.
Head Waiter/Waitress in Bath employer: Emberwood
Emberwood is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about hospitality. With competitive salaries and the potential for additional earnings through tronc, we offer our Floor Managers not only a rewarding financial package but also opportunities for personal growth and career advancement in a dynamic environment. Join us in redefining service excellence while enjoying a supportive team atmosphere that values your contributions.
