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- Tasks: Lead the restaurant's hosting team, manage bookings, and ensure guest satisfaction.
- Company: Join the historic Sutton Hotel Collection, known for its Georgian architecture and modern amenities.
- Benefits: Enjoy free hotel breaks, leisure passes, enhanced parental leave, and extensive training opportunities.
- Why this job: Be part of an exciting restaurant transformation and create memorable dining experiences in Bath.
- Qualifications: 2 years of experience in a similar role and fluent English required.
- Other info: Work in a family-owned company that values kindness, inclusivity, and personal development.
The predicted salary is between 21500 - 26000 £ per year.
Head Host at Emberwood Restaurant - £26,936 per annum plus tronc and great benefits. Onsite, shifts, five days out of seven.
About the role: The hotel is due to embark on an exciting multi-million pound transformation therefore experience of working within a restaurant through a repositioning project would be desirable. At launch, our restaurant will be the most exciting place to eat and drink in Bath and beyond with beautifully designed dining area with open plan kitchen where the team will prepare local, seasonal ingredients over open fire. Complementing the restaurant will be our luxurious bar, intimate snug and terrace(s). We are looking for an experienced Head Host to help support in driving top-line sales through effective management of reservations, local sales campaigns, and initiatives aimed at increasing footfall, enhancing brand awareness, and maintaining a steady stream of events and private functions.
Key Responsibilities:
- Manage all restaurant, event, and private dining bookings, ensuring guests' expectations are consistently exceeded.
- Collaborate with all relevant departments within the company to deliver seamless and memorable events in line with client briefs.
- Act as a brand ambassador for the Restaurant, maintaining and promoting a strong, positive brand image in all customer interactions.
- Hosting the restaurant to ensure guest satisfaction is being met throughout service, and provide effective supervision to ensure smooth operations.
Our Benefits:
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms where appropriate, regular on and off-site social events and celebrations and a cycle to work scheme.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.
Head Host employer: Emberwood
Contact Detail:
Emberwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host
✨Tip Number 1
Familiarise yourself with the Sutton Hotel Collection's values and mission. Understanding their commitment to generosity, kindness, and inclusivity will help you align your approach during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Research the Emberwood Restaurant and its upcoming transformation. Being knowledgeable about the restaurant's vision and how it plans to enhance guest experiences will show your genuine interest and enthusiasm for the role.
✨Tip Number 3
Network with current or former employees of the Sutton Hotel Collection. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to manage reservations and drive sales. Highlighting specific achievements in these areas will help you stand out as a strong candidate for the Head Host position.
We think you need these skills to ace Head Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in managing reservations and events. Emphasise any previous roles where you acted as a brand ambassador or led a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of the importance of guest satisfaction. Mention specific examples of how you've exceeded guest expectations in past roles.
Showcase Relevant Skills: Highlight skills that are crucial for the Head Host role, such as effective communication, leadership, and the ability to manage multiple bookings. Use concrete examples to demonstrate these skills.
Research the Company: Familiarise yourself with the Sutton Hotel Collection and the Emberwood Restaurant. Understanding their values and recent developments will help you tailor your application and show genuine interest.
How to prepare for a job interview at Emberwood
✨Know the Venue
Familiarise yourself with Emberwood Restaurant and the Francis Hotel's history. Understanding the venue's unique features and its transformation will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Experience
Be prepared to discuss your previous experience in managing reservations and events. Highlight any specific projects where you've successfully driven sales or improved guest satisfaction, especially in a restaurant setting.
✨Emphasise Team Collaboration
Since the role involves working closely with various departments, share examples of how you've effectively collaborated with others in past roles. This will show that you can contribute to seamless operations and memorable events.
✨Demonstrate Brand Ambassadorship
Prepare to explain how you would act as a brand ambassador for the restaurant. Discuss your approach to maintaining a positive brand image and how you would ensure guest satisfaction during service.
