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- Tasks: Lead the team and ensure smooth restaurant operations every shift.
- Company: Join the historic Sutton Hotel Collection, known for its stunning Georgian architecture.
- Benefits: Enjoy a competitive salary, service charge, and fantastic perks.
- Why this job: Be part of a vibrant culture in a renowned establishment with rich history.
- Qualifications: Previous experience in hospitality management is preferred.
- Other info: Work five days a week with flexible shifts.
The predicted salary is between 24000 - 36000 £ per year.
SALARY: £30,000 + Tronc (Approx 3-4k per annum)
FULL TIME (5 DAYSOUT OF 7) – EVENINGS AND WEEKENDS
Who Are We?At Emberwood, we are focused on changing the landscape ofservice and guest interaction. We have a professional, yet conversational styleof service, where we learn about our guests needs, and adapt accordingly. Weare dedicated to surpassing expectations, using experiences such as PuddingTrolley, Martini Trolley and our Kitchen Counter among others, to add layers toan exquisite service. At Emberwood, within our first four months of opening, wehave already established ourselves as a leading restaurant in Bath, having beenawarded a space in the illustrious Michelin Guide. Now we have set our sightsto find the best and most passionate people within the hospitality sector to beable to consistently deliver the best possible experience in Bath.
What Do We Offer?As well as a competitive salary and a monthly service chargecontribution, Emberwood offers the following:
FreeHotel Breaks From the first day of service, you can benefit from twofree breaks of one/two in any Sutton Hotel Collection hotel, in a 12-monthperiod.
LeisurePasses We encourage you to enjoy your time off work and willcontribute £150 towards a membership at a leisure centre or with associationssuch as the National Trust.
EnhancedMaternity and Paternity Leave (26 weeks at 90% for expectant mothers,four weeks leave at 90% for fathers)
Instituteof Hospitality We will pay for your membership, creating avenues forlearning, coaching and mentoring.
Learningand Development An extensive range of training opportunities areavailable to facilitate your personal development.
HealthAssured A confidential service offering CBT therapy, up-to-dateinformation, support and advice on a broad range of subjects.
SubsidisedLearning Courses We encourage your learning and development so wouldlike to contribute to courses you would like us to explore.
We also provideyou with all the basic benefits such as free nutritious and tasty meals onduty, bespoke uniforms where appropriate and a cycle to work scheme
Who Are We Looking For?The Floor Manager will ensure that all food services arewell driven, and the team are best prepared to dial into the guests needs. Theywill be extremely passionate about food and beverage and dedicated to ensuringslick and professional services.
They will be proficient with the Order of service, helpingsupport the Restaurant Manager in training other junior members of the team byshadowing and supporting them with the Order of Service, Allergy Proceduresetc. They will act as a support for the Head Waiters, Head Hosts and HeadBartenders so as to ensure guest satisfaction and high levels of service.
They should have at least 1 years of experience in acomparable position and environment. It is essential they are guest focused andrecognise that the team will be responsible for delivering an exquisiteexperience. As such, training and shaping the team is fundamental in being ableto achieve a harmonious and passionate collective.
What Are The Key Responsibilities?
Guest Interaction and Repeat Business built on trust andexperiences.
Keen eye for detail during service and supporting the widerteam in delivering service standards of the highest quality in relation to ouroffering.
Assist with training of staff to be well considered,supporting one-on-ones and group sessions to build the skill level of the team.
Take on sole responsibility of duty management havingoperational control of the restaurant bar, terrace and lounge making decisionswhich effect both staff and guests.
Compliant with Health and Safety Standards, built in todeliver exquisite experiences for guests.
Working with all teams within the Hotel, to ensure all staffand guests receive warmth and generosity.
Upholding thebrand with a positive attitude, energy and enthusiasm.
Displayingleadership in all aspects of the role
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Contact Detail:
Emberwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with the Emberwood restaurant's menu and service style. Understanding their unique offerings will help you demonstrate your knowledge during any interviews or conversations with the hiring team.
✨Tip Number 2
Network with current or former employees of the Sutton Hotel Collection. They can provide valuable insights into the company culture and what they look for in a Floor Manager, giving you an edge in your application.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail. Be ready to share specific examples of how you've successfully led teams, handled difficult situations, and improved service quality in past roles.
✨Tip Number 4
Showcase your passion for hospitality and customer service. During any interactions, convey your enthusiasm for creating memorable dining experiences, as this aligns with the values of the Emberwood restaurant.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Understand the Role: Read the job description for the Floor Manager position at Emberwood restaurant carefully. Make sure you understand the responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hospitality or management roles. Use specific examples to demonstrate your skills in managing teams and ensuring excellent customer service.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the hospitality industry and your interest in working at Emberwood. Mention why you are drawn to the Sutton Hotel Collection and how you can contribute to their success.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at Emberwood
✨Know the Venue
Familiarise yourself with Emberwood restaurant and its unique offerings. Understanding the menu, atmosphere, and customer service style will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Leadership Skills
As a Floor Manager, you'll need to lead a team. Prepare examples of how you've successfully managed staff in the past, resolved conflicts, or improved service efficiency. This will highlight your capability to handle the responsibilities of the position.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a difficult customer or a staffing issue. Think through potential scenarios and your responses ahead of time to demonstrate your problem-solving skills.
✨Showcase Your Passion for Hospitality
Express your enthusiasm for the hospitality industry and why you want to work at Emberwood. Sharing personal experiences or stories that reflect your passion can make a memorable impression on the interviewers.
