Guest Experience Waiter/Waitress - Growth & Wellness in Bath

EMBERWOOD WAITER/WAITRESS SALARY: £13.22 per hour + Tronc

40 hours a week including weekends and evenings

As part of Sutton 1079, we belong to a modern Britishenterprise shaped by stewardship, knowledge and a long-term perspective. Acrosshospitality, property and agriculture, we care for places with character andpotential, creating businesses that are designed to thrive for generations.

Our vision of one team, peak performance reflects ashared commitment to purpose, capability and continual improvement. We believegreat work comes from people who feel trusted, supported and connected tosomething meaningful.

Family-owned and guided by the Sutton family, we take aconsidered approach to growth, investing in our people as thoughtfully as weinvest in our businesses. Through learning, development and opportunities forprogression, we help individuals build rewarding and lasting careers.

Above all, we are creating environments where people cangrow, contribute with confidence and take pride in what they achieve together.

We invite you to be part of the next chapter.

Emberwood sits at the heart of the Francis Hotel Bath,shaped by the city around us and the people who bring it to life. We welcomehotel guests and locals with the same warmth, creating experiences that feelthoughtful, grounded and genuinely cared for.

Hospitality is a shared craft. Our team, our partners andour suppliers work together with clarity and purpose, paying attention to thedetails that matter — in every plate, every conversation and every decision.

Since opening, Emberwood has earned recognition fromrespected voices in food and hospitality, including a listing in the MichelinGuide 2025 and reviews from William Sitwell and Tom Parker Bowles.

As part of Sutton 1079, we belong to a modern Britishenterprise built on stewardship, knowledge and the long view. It’s a placewhere people grow, feel trusted and take pride in contributing to somethingdesigned to endure.

Who Are We Looking For?

A Waiter at Emberwood will be confidentin delivering the required service level to the guests and taking instruction fromthe Head Waiters and Management team to ensure quality and dedicated service.They should be able to work confidently as part of a team and assist in helpingdirect the more Junior members of the team in being prepared for service.

They will also be encouraged to delivermagic moments, empowered by the team to deliver an exquisite experience to theguest and be proactive in ensuring all their sections and any preparation isdone diligently.

Ideally they should have at least 1 year ofexperience in hospitality, but it is essential they are guest focused with apositive mindset, proactive and helpful. Understanding what a fast-pacedrestaurant looks like is ideal to ensure they pick up the skills and trainingquickly and efficiently to ensure the guest received the best service.

What Are The Key Responsibilities?

Guest Interaction and Repeat Businessbuilt on trust and experiences.

Ensure the preparation and delivery ofservice is at the highest standards in relation to our offering.

Run a section in the restaurant, loungeor terrace with enthusiasm, energy and personality

Deliver the order of service withdetailed knowledge

Compliant with Health and SafetyStandards, built in to deliver exquisite experiences for guests.

Elevate the guestexperience through with a curious and creative approach to make a experiencememorable

Responsible for the safe delivery offood and the correct conduct in relation to allergies and dietary requirements

Our Benefits

Here are just some of the benefits you can enjoy when youjoin us:

·Free and discounted hotel breaks - From thefirst day of service, you can benefit from a free break of one or two days inany Sutton 1079 hotel, in a 12-month period. Additionally, you,your family and your friends are also entitled to discounted stays across allof our hotels including dining in our restaurants.

·Heka benefits platform – your access to Hekabegins from day one and is pre-loaded with a balance of £150 to use against awide range of wellness focussed products, experiences and schemes includinghealth cash plans and gym memberships.

·Salary sacrifice schemes including cycle towork, tech and electric vehicles (T&Cs apply)

·Enhanced Maternity and Paternity Leave (26 weeksat 90% for expectant mothers, four weeks leave at 90% for fathers)

·Annual social and celebration events.

·Learning and Development - An extensive range oftraining opportunities are available to facilitate your personal developmentincluding our in-house Catalyst Aspire and Inspire programmes and externalstudy sponsorship.

·Wisdom Wellbeing - A confidential, 24/365service offering CBT, therapy, up-to-date information, support and advice on abroad range of subjects.

We also provide you with all the basic benefits such as freenutritious and tasty meals on duty, complimentary on-site parking (whereavailable), and bespoke uniforms for uniformed positions.

At Sutton 1079, weare an inclusive, authentic and ethical community that celebrates diversity,human connection and a true sense of belonging. We want everyone to feelcomfortable being themselves here. We value different backgrounds, experiences,career paths and ambitions. What matters most is the care, energy andpersonality you bring. Together, we create an environment where people arerespected, supported and empowered to thrive.