At a Glance
- Tasks: Lead a passionate team to deliver exceptional dining experiences and ensure guest satisfaction.
- Company: Emberwood, a Michelin Guide-listed restaurant in the heart of Bath.
- Benefits: Enjoy free hotel breaks, wellness perks, and extensive training opportunities.
- Other info: Be part of a dynamic team with great career growth potential.
- Why this job: Join a supportive environment where your passion for hospitality can shine.
- Qualifications: 1+ years in a similar role with a focus on guest experience.
The predicted salary is between 25000 - 30000 £ per year.
EMBERWOOD FLOOR MANAGER
SALARY: £30,960 + Tronc (Approx 3-4k per annum)
FULL TIME (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS
Who Are We?
Emberwood is a destination restaurant at the heart of Francis Hotel Bath, rooted in Bath and inspired by its people. We welcome both hotel guests and locals alike, creating warm, thoughtful experiences shaped by genuine care and pride in the everyday. Great hospitality at Emberwood is built on meaningful connections between our teams, our guests and the trusted partners and suppliers we work with. From every plate to every interaction, attention to detail and collaboration sit at the heart of what we do. Since opening, Emberwood has attracted attention from leading voices in food and hospitality, including listing in the Michelin Guide 2025 and coverage from critics such as William Sitwell and Tom Parker Bowles. As part of Sir Richard Sutton Ltd, a family‑owned hospitality business, Emberwood offers the opportunity to grow within a supportive environment where people feel trusted, valued and proud to be part of building something that lasts.
Our Benefits
- Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
- Heka benefits platform – your access to Heka begins from day one and is pre‑loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
- Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&C apply)
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Annual social and celebration events.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in‑house Catalyst Aspire and Inspire programmes and external study sponsorship.
- Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up‑to‑date information, support and advice on a broad range of subjects.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on‑site parking (where available), and bespoke uniforms for uniformed positions.
Who Are We Looking For?
The Floor Manager will ensure that all food services are well driven, and the team are best prepared to dial into the guests needs. They will be extremely passionate about food and beverage and dedicated to ensuring slick and professional services. They will be proficient with the Order of service, helping support the Restaurant Manager in training other junior members of the team by shadowing and supporting them with the Order of Service, Allergy Procedures etc. They will act as a support for the Head Waiters, Head Hosts and Head Bartenders so as to ensure guest satisfaction and high levels of service. They should have at least 1 years of experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.
What Are The Key Responsibilities?
- Guest Interaction and Repeat Business built on trust and experiences.
- Keen eye for detail during service and supporting the wider team in delivering service standards of the highest quality in relation to our offering.
- Assist with training of staff to be well considered, supporting one‑on‑ones and group sessions to build the skill level of the team.
- Take on sole responsibility of duty management having operational control of the restaurant bar, terrace and lounge making decisions which effect both staff and guests.
- Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.
- Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.
- Upholding the brand with a positive attitude, energy and enthusiasm.
- Displaying leadership in all aspects of the role.
Floor Manager in Bath employer: Emberwood Restaurant
Emberwood is an exceptional employer, offering a vibrant work culture that prioritises meaningful connections and genuine care for both staff and guests. Located in the historic city of Bath, employees benefit from extensive training opportunities, generous perks such as free hotel stays, and a supportive environment that fosters personal growth and development. With a commitment to excellence recognised by the Michelin Guide, Emberwood provides a rewarding career path for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager in Bath
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Emberwood Restaurant. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Emberwood Restaurant
Don't be shy about reaching out to Emberwood Restaurant directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager in Bath
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Emberwood Restaurant and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Emberwood Restaurant
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
