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For Companies At a Glance
- Tasks: Manage vehicle, driver, and route operations while ensuring customer satisfaction.
- Company: Join Ember, a pioneering company revolutionising public transport with zero-emission electric buses.
- Benefits: Enjoy a salary up to £36,000, share options, and flexible working patterns.
- Why this job: Be part of a mission-driven team making a real impact on climate and public transport.
- Qualifications: Strong communication skills, detail-oriented, tech-savvy, and passionate about public transport.
- Other info: Remote role with travel to Edinburgh HQ; ideal for those near transport hubs.
The predicted salary is between 28800 - 50400 £ per year.
About Ember
We are building the future of public transport — convenient, connected, affordable, and zero-emission. Our goal is to make it easier to get from A to B with Ember than it is with your own car. We have already demonstrated that it is possible to use electric buses more intensively than anyone else in the world. This leads to a massive emissions reduction and is only possible because we control the full-stack and integrate it tightly together. That includes the tech platform, the charging infrastructure, and the vehicles themselves. This also means we are providing a much better passenger experience with innovative features like demand-responsive stops.
We have come a long way and are growing quickly with new routes and hubs opening across the country. The challenge is to scale 100x whilst staying lean, increasing efficiency, and delivering an even better product experience. We have recently raised equity from some of Europe’s leading climate VCs and are looking for mission-driven individuals who can help take us to the next level.
The role
This role is all about keeping the show on the road. That means working with our in-house tech system to ensure vehicles, drivers, and customers all stay coordinated and running smoothly. But when things do not quite go to plan, you need to be someone who stays calm and relishes the challenge of figuring out the best way to modify plans and keep everyone up to date.
We need someone who thrives in the middle of a busy environment. We operate a 24/7 timetable, so there are always buses on the road, and we are looking for a person who will support our network overnight, running various shifts between 6pm - 7am, throughout the calendar week.
Attitude is more important to us than your exact level of experience. Being able to stay organized, manage the complexity of a transport network, and give customers a great experience are critical. You might already be a qualified transport manager looking for a role in a 21st-century operator, or you might be new to transport and logistics.
Sometimes that will mean troubleshooting, but after every fire, you will take a step back and think about how to help the team design and implement a process that could have dealt with the issue proactively.
What You Will Do
- Day-to-day involvement in vehicle, driver, and route management
- Looking after our customers across multiple channels
- Helping to manage vehicle and charger maintenance
- Assisting with the planning of future routes and expansion
You will be engaging with a small and committed Operations team to ensure we have 24/7 coverage.
Please note - this is a remote role, but travel to our Edinburgh HQ and transport hubs is expected. Being located close to either our Edinburgh HQ or one of our transport hubs is desirable but not a requirement.
Start dates and timings
We are growing very rapidly and are looking to fill the role by autumn 2025.
Diversity and equality
At Ember, we support diversity across our team and customers. We work to ensure every employee feels respected and able to give their best, whether temporary, part-time, or full-time. We are happy to offer flexible working patterns where they make sense, are compassionate when it comes to time off, and offer enhanced maternity and paternity leave.
What’s On Offer
As well as a salary of up to £36,000 per annum, depending on your experience, you will be eligible for share options through an EMI scheme.
How do I apply?
Apply using the form, providing a CV and a cover letter explaining why you are right for this opportunity. How you work and think is much more important to us than any specific industry experience. A genuine passion for climate or public transport, or even both, are also very valuable, and we will teach you the rest. You do not need to be a master of anything (yet), but should not feel out of your depth anywhere.
At a minimum, you should be:
- An excellent communicator (written and verbal)
- Detail-oriented, ensuring nothing slips past you unnoticed
- Fast at learning new tech systems
- Very organized with the ability to juggle competing priorities
- A good human, who understands that we are all humans doing our best to make a difference
- Excited to work in public transport, providing a great service for as many people as possible
We look for a range of qualities in all members of Ember's Operations Team, and the following should resonate with you:
- A strong sense of what good really looks like, whatever the topic, problem, or issue.
- An instinct and curiosity that draws you to problems and drives you to find a solution, rather than hoping someone else picks it up.
- An innate structured thinker – everything is a series of steps which can be broken down and rationalized.
- An ability to build strong relationships with a diverse range of people, from drivers to software developers.
Operations Manager (Night-time) employer: Ember
Contact Detail:
Ember Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Night-time)
✨Tip Number 1
Familiarise yourself with Ember's mission and values. Understanding their commitment to zero-emission transport and customer experience will help you align your responses during any discussions or interviews, showcasing your passion for public transport.
✨Tip Number 2
Highlight your organisational skills and ability to manage complex situations. Prepare examples from your past experiences where you've successfully coordinated multiple tasks or resolved issues under pressure, as this is crucial for the Operations Manager role.
✨Tip Number 3
Demonstrate your adaptability and willingness to learn new tech systems. Since the role involves working with in-house tech, showing that you're tech-savvy and open to training will make you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of Ember if possible. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Operations Manager (Night-time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, especially in transport or logistics. Emphasise skills like organisation, communication, and problem-solving that align with the role's requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for public transport and climate initiatives. Clearly explain why you are a good fit for Ember, focusing on your ability to manage complexity and provide excellent customer service.
Showcase Relevant Skills: Highlight specific skills mentioned in the job description, such as being detail-oriented and fast at learning new tech systems. Use examples from your past experiences to demonstrate these abilities.
Research Ember: Familiarise yourself with Ember's mission and values. Mentioning specific aspects of their approach to public transport in your application can show your genuine interest and alignment with their goals.
How to prepare for a job interview at Ember
✨Show Your Passion for Public Transport
Ember is looking for individuals who are genuinely excited about public transport and climate initiatives. Be prepared to discuss why you care about these topics and how they align with your values.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and adapting plans, think of examples from your past where you've successfully navigated challenges. Highlight your ability to stay calm under pressure and your proactive approach to problem-solving.
✨Highlight Your Organisational Skills
The Operations Manager role requires juggling multiple priorities. Prepare to share specific instances where your organisational skills made a difference in your previous roles, especially in fast-paced environments.
✨Communicate Effectively
As an excellent communicator, you'll need to convey information clearly to various stakeholders. Practice articulating your thoughts concisely and consider how you can demonstrate your communication skills during the interview.
