At a Glance
- Tasks: Drive electric coaches and provide excellent customer service.
- Company: Join Ember, the UK's first fully-electric, zero-emission coach company.
- Benefits: Enjoy a £1,000 sign-on bonus, flexible leave, and competitive pay rates.
- Why this job: Be part of a pioneering team making a positive environmental impact.
- Qualifications: Must have a full PCV licence and commitment to safety.
- Other info: Opportunities for overtime and career progression in a friendly culture.
The predicted salary is between 31200 - 34112 £ per year.
Various start dates available from May 2025.
Ember is the UK\’s first fully-electric, zero-emission coach company. We launched in October 2020 and are now running multiple routes from Aberdeen to Edinburgh and Dundee to Glasgow. We’ll soon be adding others across Scotland, and we\’re delighted to confirm that Invernesswill be our next location.
We\’re looking for the very best and most professional drivers across Scotland to join the Ember team. Whether you have a passion for electric vehicles or simply for great customer service, we\’d love to hear from you. We\’ll be growing a pioneering team in Inverness and it\’s really important to us that we find people who are truly motivated to be a keypart of a company that is proving that things can be done differently.
We\’re a fast growing company with a track record of success, so this is an exciting time to join the future of public transport!
Responsibilities
As a driver, you\’re on the front-line. Not only will you be responsible for keeping the coach moving, you\’ll be the main point of contact for customers if they have any issues or need help.
Our Inverness team will be a tight-knit group and will be based a little further from central functions like Engineering. For that reason, we\’re looking for resourceful and motivated individuals who will be solution-focussed and highly motivated to get any day to day challenges resolved.
You should enjoy working with people and take pride in doing what it takes to deliver a great experience (as well as driving of course).That might mean helping someone with their bags, keeping the coach spick and span or making an effort to say a cheery \’hello\’ when people board.
We\’ve built lots of new technology to help ensure customers get the best experience possible. That means you\’ll need to be open to learning new systems and using them in the correct way.
As a small business, we put a lot of trust into our drivers. We expect you to take pride in the work that you do and this will involve light cleaning duties throughout the day to keep our coaches in top condition. We are also evolving fast, so love people that want to give input into how we can do things better and who do this in a thoughtful, constructive way.
Benefits
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£1,000 sign-on bonus payable after 6 months
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£15.00per hour starting rate with a guaranteed 40 hours of work per week (£31,200 pa), overtime is likely on top of this.
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£15.80 per hour after one year (£32,864 pa). We reward those who want to make a long term career.
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£16.40 per hour if you become an Ember Ambassador (£34,112 pa) – those who really live our values and give the best passenger experience.
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Relief contracts are also available – £16.81 per hour (£15.00 base rate plus additional pay in lieu of holiday)
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Overtime rates starting at £18.00 per hour and rising to 2x base pay rate for short notice shifts
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Relocation fees may be available for drivers looking to relocate to work at this hub
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Free CPC renewal for full time and part time drivers
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28 days paid annual holiday
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Flexible annual leave – request your own holiday dates rather than being assigned them
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Up to 10 days unpaid annual leave
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20 days paid leave for sickness, jury duty, parental or other unplanned leave
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Established progression paths at a fast-growing company
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Referral scheme – get paid for referring other top drivers to us
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Friendly culture
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You\’ll be driving a state-of-the-art electric coach
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You’ll contribute to a hugely positive environmental impact, with every journey reducing emissions and traffic
Hours
Ember run a 24/7 service across Scotland, seven days per week, and you\’ll need to be able to rotate between a wide variety of shifts. We\’ll try to make these as sociable as possible and we\’ll give you five weeks’ notice of what the rota looks like so you have plenty of time to plan. We also frequently have overtime opportunities available at shorter notice.
Next Steps
Get in touch if you think you might be the right fit or learn more about Ember at www.ember.to.
Requirements
You will need to meet these basic requirements:
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Full PCV licence: Category D as a minimum
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Up to date CPC and a digital tachograph card (or able to get both quickly)
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Able to demonstrate high-quality driving, including smooth braking and a commitment to safety
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Flexibility to work early, late or night shifts on any day of the week. In return, we\’ll try to make these as sociable as possible and agree them well in advance
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Intercity Bus and Coach Driver - Inverness employer: Ember
Contact Detail:
Ember Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intercity Bus and Coach Driver - Inverness
✨Tip Number 1
Familiarise yourself with electric vehicles and their benefits. Since Ember is focused on zero-emission coaches, showing your enthusiasm for electric transport during any discussions can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills. As a driver, you'll be the face of the company, so demonstrating your ability to engage positively with passengers will be crucial in making a great impression.
✨Tip Number 3
Be prepared to discuss your problem-solving abilities. The job requires resourcefulness, so think of examples where you've successfully resolved issues or improved processes in previous roles.
✨Tip Number 4
Show your willingness to learn new technologies. Ember has built new systems to enhance customer experience, so expressing your eagerness to adapt and learn will demonstrate that you're a good fit for their innovative culture.
We think you need these skills to ace Intercity Bus and Coach Driver - Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant driving experience, especially with electric vehicles or customer service roles. Emphasise any skills that align with Ember's values, such as resourcefulness and a commitment to safety.
Craft a Strong Cover Letter: In your cover letter, express your passion for electric vehicles and public transport. Mention why you want to join Ember specifically and how you can contribute to their mission of providing a great customer experience.
Showcase Your Customer Service Skills: Since the role involves direct interaction with customers, provide examples in your application of how you've successfully handled customer queries or issues in the past. This will demonstrate your ability to deliver excellent service.
Highlight Flexibility and Team Spirit: Ember values flexibility and teamwork. In your application, mention your willingness to work various shifts and your experience working in tight-knit teams. This shows you’re ready to adapt and collaborate effectively.
How to prepare for a job interview at Ember
✨Show Your Passion for Electric Vehicles
Ember is all about electric, zero-emission transport. Make sure to express your enthusiasm for electric vehicles during the interview. Share any relevant experiences or knowledge you have about sustainability and how it relates to public transport.
✨Demonstrate Customer Service Skills
As a driver, you'll be the face of the company. Highlight your previous customer service experience and provide examples of how you've gone above and beyond to help customers in the past. This will show that you understand the importance of delivering a great passenger experience.
✨Be Resourceful and Solution-Focused
The role requires you to tackle day-to-day challenges effectively. Prepare to discuss situations where you've had to think on your feet and resolve issues quickly. This will demonstrate your ability to adapt and find solutions, which is crucial for the tight-knit team in Inverness.
✨Prepare for Technology Use
Ember has built new technology to enhance customer experience. Familiarise yourself with any relevant tech tools or systems you’ve used in previous roles. Be ready to discuss how you approach learning new technologies and how you can apply them in your driving role.