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- Tasks: Drive electric coaches and provide excellent customer service to passengers.
- Company: Join Ember, the UK's first fully-electric, zero-emission coach company making waves in public transport.
- Benefits: Earn up to £16.40 per hour, enjoy flexible leave, and receive free CPC renewal.
- Why this job: Be part of a pioneering team, contribute to environmental sustainability, and enjoy a friendly culture.
- Qualifications: Must have a full PCV licence, up-to-date CPC, and a commitment to safety.
- Other info: Opportunities for overtime and established progression paths in a fast-growing company.
Various start dates available from mid March 2025.
Ember is the UK\’s first fully-electric, zero-emission coach company. We launched in October 2020 and are now running multiple routes from Aberdeen to Edinburgh and Dundee to Glasgow. We’ll soon be adding others across Scotland, with connections toInverness just around the corner and we\’re delighted to confirm thatFort Williamwill be our next location.
We\’re looking for the very best and most professional drivers across Scotland to join the Ember team. Whether you have a passion for electric vehicles or simply for great customer service, we\’d love to hear from you. We\’ll be growing a pioneering team in Fort Williamand it\’s really important to us that we find people who are truly motivated to be a keypart of a company that is proving that things can be done differently.
We\’re a fast growing company with a track record of success, so this is an exciting time to join the future of public transport!
Responsibilities
As a driver, you\’re on the front-line. Not only will you be responsible for keeping the coach moving, you\’ll be the main point of contact for customers if they have any issues or need help.
Our Fort William team will be a tight-knit group and will be based a little further from central functions like Engineering. For that reason, we\’re looking for resourceful and motivated individuals who will be solution-focussed and highly motivated to get any day to day challenges resolved.
You should enjoy working with people and take pride in doing what it takes to deliver a great experience (as well as driving of course).That might mean helping someone with their bags, keeping the coach spick and span or making an effort to say a cheery \’hello\’ when people board.
We\’ve built lots of new technology to help ensure customers get the best experience possible. That means you\’ll need to be open to learning new systems and using them in the correct way.
As a small business, we put a lot of trust into our drivers. We expect you to take pride in the work that you do and this will involve light cleaning duties throughout the day to keep our coaches in top condition. We are also evolving fast, so love people that want to give input into how we can do things better and who do this in a thoughtful, constructive way.
Benefits
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£15.00per hour starting rate.
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£15.80 per hour after one year – we reward those who want to make a long term career.
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£16.40 per hour if you become an Ember Ambassador – those who really live our values and give the best passenger experience.
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Relief contracts are also available – £16.81 per hour (£15.00 base rate plus additional pay in lieu of holiday)
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Overtime rates starting at £18.00 per hour.
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Free CPC renewal for full time and part time drivers
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28 days paid annual holiday pro rata
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Flexible annual leave – request your own holiday dates rather than being assigned them
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Up to 10 days unpaid annual leave pro rata
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20 days paid leave for sickness, jury duty, parental or other unplanned leave pro rata
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Established progression paths at a fast-growing company
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Referral scheme – get paid for referring other top drivers to us
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Friendly culture
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You\’ll be driving a state-of-the-art electric coach
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You’ll contribute to a hugely positive environmental impact, with every journey reducing emissions and traffic
Hours
Ember run a 24/7 service across Scotland, seven days per week, and you\’ll need to be able to rotate between a wide variety of shifts. We\’ll try to make these as sociable as possible and we\’ll give you five weeks’ notice of what the rota looks like so you have plenty of time to plan. We also frequently have overtime opportunities available at shorter notice.
Next Steps
Get in touch if you think you might be the right fit or learn more about Ember at www.ember.to.
Requirements
You will need to meet these basic requirements:
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Full PCV licence: Category D as a minimum
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Up to date CPC and a digital tachograph card (or able to get both quickly)
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Able to demonstrate high-quality driving, including smooth braking and a commitment to safety
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Flexibility to work early, late or night shifts on any day of the week. In return, we\’ll try to make these as sociable as possible and agree them well in advance
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Intercity Bus and Coach Driver - Fort William employer: Ember
Contact Detail:
Ember Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intercity Bus and Coach Driver - Fort William
✨Tip Number 1
Familiarise yourself with Ember's mission and values. Understanding their commitment to electric vehicles and customer service will help you align your responses during any interviews or discussions, showing that you're genuinely interested in being part of their pioneering team.
✨Tip Number 2
Highlight your customer service skills. Since you'll be the main point of contact for passengers, emphasising your experience in providing excellent customer service can set you apart from other candidates. Think of specific examples where you've gone above and beyond for customers.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. Ember operates a 24/7 service, so demonstrating your willingness to work various shifts and your ability to handle unexpected challenges will show that you're ready for the dynamic environment they offer.
✨Tip Number 4
Show enthusiasm for technology. Since Ember uses new technology to enhance customer experience, expressing your eagerness to learn and adapt to new systems will indicate that you're a forward-thinking candidate who can contribute to their innovative approach.
We think you need these skills to ace Intercity Bus and Coach Driver - Fort William
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant driving experience, especially with electric vehicles or customer service roles. Emphasise any previous roles where you demonstrated resourcefulness and problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your passion for electric vehicles and commitment to providing excellent customer service. Mention why you want to join Ember specifically and how you align with their values.
Highlight Relevant Qualifications: Clearly list your qualifications, including your full PCV licence, CPC certification, and digital tachograph card. If you have any additional training or certifications related to driving or customer service, be sure to include those as well.
Showcase Your Flexibility: Ember requires drivers to work various shifts, so highlight your flexibility in your application. Mention your willingness to work early, late, or night shifts and your ability to adapt to changing schedules.
How to prepare for a job interview at Ember
✨Show Your Passion for Electric Vehicles
Ember is all about electric, zero-emission transport. Make sure to express your enthusiasm for electric vehicles during the interview. Share any relevant experiences or knowledge you have about sustainability and how it aligns with your values.
✨Demonstrate Customer Service Skills
As a driver, you'll be the face of the company. Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle issues calmly and effectively, as well as your willingness to go the extra mile for passengers.
✨Be Ready to Discuss Problem-Solving
The role requires resourcefulness and motivation to tackle daily challenges. Think of specific situations where you've successfully resolved problems, especially in a driving or customer service context. This will show that you're solution-focused and proactive.
✨Familiarise Yourself with Technology
Ember uses new technology to enhance customer experience. Brush up on any relevant tech skills and be prepared to discuss your comfort level with learning new systems. Showing a willingness to adapt and learn will impress the interviewers.
