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- Tasks: Lead and inspire our Driver and Hub Support teams in Glasgow for a zero-emission future.
- Company: Join Ember, a tech-driven public transport company revolutionising travel.
- Benefits: Earn up to £70,000, plus share options and flexible working patterns.
- Why this job: Be part of a mission-driven team making public transport better and greener.
- Qualifications: Strong leadership skills, HR experience, and a passion for problem-solving.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 42000 - 84000 £ per year.
We are building the future of public transport — convenient, affordable, connected and zero-emission. Our goal is to make it easier and more enjoyable to get from A to B with Ember than it is with your own car. Ember is a tech company, not a traditional bus operator. We have built a platform that coordinates our entire operation – everything from monitoring vehicles and controlling chargers to selling tickets and calculating ETAs. This allows us to use electric buses more intensively than anyone else in the world, leading to a massive reduction in emissions. It also helps us provide a much better passenger experience, with innovative features like demand-responsive stops.
We are still small, with a handful of routes and 78 buses. The challenge is to scale this 50x whilst staying lean, increasing efficiency and delivering an even better product experience. We have raised equity from some of Europe’s leading climate VCs and are looking for mission-driven individuals who want to get on board and help take us to the next level.
The role involves leading and inspiring our Driver and Hub Support teams in Glasgow. You will be confident in recruiting, managing and retaining the strongest driving team in the area, as well as helping us to establish and refine the Ember Hub blueprint which will be rolled out in locations across Scotland over the next 12 months. A primary goal is that each of our Hubs is genuinely industry-leading in every aspect, and we are looking for a candidate who possesses the right combination of qualities to make that happen.
You will have the innate drive to lead the way in establishing and evolving processes that ensure the very highest of standards and experiences for our customers and our employees alike. You will be responsible for the day-to-day success of our 24/7 service in Glasgow, and will have a technical curiosity that helps you to play a key part in the growth story of a public transport company with technology at its very heart.
Diversity and equality
At Ember, we support diversity across our team and customers. We work to ensure every employee feels respected and able to give their best, whether temporary, part-time or full-time. We are happy to offer flexible working patterns where they make sense, are compassionate when it comes to time off and offer enhanced maternity and paternity leave.
What’s on offer
As well as a salary of up to £70,000 per annum, depending on your experience, you will be eligible for share options through a share scheme. Apply using the form, providing a CV and a cover letter explaining why you are the one.
Responsibilities
- Help us to develop, support and grow our industry-leading team of drivers, maintaining the highest standards across the team.
- Act as line manager for all Ember drivers and hub support staff in Glasgow, handling HR, shift assignment and cover, and supporting the team’s training and development.
- Ensure we deliver the best possible service, being responsible for running a high-quality operation 24/7 and ensuring we delight our customers.
- Help to define the playbook of what a 'best in class' hub looks like and support the expansion of future hubs.
- Be flexible and proactive in helping the company to thrive, responding to unexpected issues as they arise.
Requirements
- A strong sense of what good really looks like whatever the topic, problem, or issue.
- An instinct and curiosity that draws you to problems and drives you to find a solution.
- A master of organisation – nothing is dropped or missed.
- Willingness to get hands on and back yourself to work through any problem.
- A natural calmness, resilience and flexibility in the face of unexpected challenges.
- Proven HR experience and excellent leadership skills.
- Solid IT skills, including using spreadsheets and other online systems.
- Flexibility to work late or early shifts, any day of the week, on occasion.
Nice to have
- Experience in working with C, V or D level colleagues to provide excellence in reporting and communication.
- Leadership experience within the Transport Industry.
City Lead in Glasgow employer: Ember
Contact Detail:
Ember Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land City Lead in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the transport and tech industries. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for public transport! When you get the chance to chat with potential employers, share your thoughts on how technology can improve the passenger experience. This will show them you’re not just looking for any job, but that you genuinely care about their mission.
✨Tip Number 3
Prepare for interviews by researching Ember’s values and recent projects. Be ready to discuss how your skills align with their goals, especially around efficiency and customer experience. Tailoring your answers to reflect their mission will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and are keen to be part of the Ember journey from the get-go.
We think you need these skills to ace City Lead in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your cover letter, let your enthusiasm for public transport and sustainability shine through. We want to see that you’re genuinely excited about the role and our mission at Ember!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the City Lead position. We’re looking for leaders who can inspire and manage teams, so showcase any past leadership roles or achievements.
Be Specific: In both your CV and cover letter, use specific examples to demonstrate how you've tackled challenges in previous roles. This helps us understand your problem-solving skills and how you might handle the unexpected in a fast-growing company like ours.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the Ember team!
How to prepare for a job interview at Ember
✨Know Your Stuff
Before the interview, dive deep into Ember's mission and values. Understand how their tech-driven approach to public transport sets them apart. Be ready to discuss how your experience aligns with their goals of efficiency and customer satisfaction.
✨Showcase Your Leadership Skills
As a City Lead, you'll be managing teams and ensuring high standards. Prepare examples from your past where you've successfully led a team, tackled challenges, or improved processes. Highlight your HR experience and how you’ve nurtured talent in previous roles.
✨Be Ready for Problem-Solving
Ember is looking for someone who can tackle unexpected challenges head-on. Think of scenarios where you've had to think on your feet or come up with innovative solutions. This will show your technical curiosity and ability to adapt in a fast-paced environment.
✨Emphasise Your Commitment to Diversity
Diversity and equality are key at Ember. Be prepared to discuss how you’ve fostered an inclusive environment in your previous roles. Share your thoughts on how diverse teams contribute to better problem-solving and customer experiences.
