At a Glance
- Tasks: Fix and maintain IT systems on our electric buses while travelling across Scotland.
- Company: Join Ember, a tech-driven company revolutionising public transport with zero-emission solutions.
- Benefits: Earn £30,000–£40,000, enjoy share options, and receive comprehensive training.
- Other info: Flexible working patterns and a commitment to diversity and equality.
- Why this job: Be part of a mission to make public transport more enjoyable and eco-friendly.
- Qualifications: Passion for tech, hands-on electronics skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a mobile IT and Hardware Technician to help keep our hardware and IT systems running smoothly. You’ll chase down our buses, fix hardware and IT issues and carry out preventive maintenance. How you work and think matters more to us than which industry you’ve worked in.
This role will be based in Edinburgh/Livingston, but it’s set up as a mobile role, you’ll also work closely with our teams in Aberdeen, Dundee and Inverness. We’ll set you up for success with all the training you need, access to the right vehicle and all the relevant tools and equipment.
As one of Ember’s IT and Hardware Technicians, you’ll set up and maintain systems across our fleet of buses and charging hubs. This requires very strong technical skills, extreme diligence and organisational skills, an appetite for learning, a problem-solving mindset and good communication. A lot of the work will take place at our Livingston hub, but you’ll need to travel often to our other sites to keep on top of issues.
Responsibilities will include:
- Visiting buses to diagnose and repair on-board tech, e.g. routers, PoE switches, NAS, GSM power switches, bus servers, custom circuit boards, CCTV, iPads, passenger screens, card readers and QR readers.
- Purchasing replacement hardware as needed, making sure we source exactly the right items at the best cost, then configuring it when it arrives.
- Building the tech boards we use on board our buses, getting hands-on with cutting and stripping wires, crimping connections, screwing things in and so on.
- Responding to IT defects, such as Wi-Fi not working on a bus or at a hub, swiftly and diligently.
- Doing preventive work: cleaning and resealing cameras, re-securing loose mounts and cradles, swapping SIMs and replacing worn cables.
- Fitting new hardware and rolling out upgrades across the fleet, working closely with the Hardware team.
- Helping us become more efficient and automated by logging the causes of defects diligently.
At Ember, we support diversity across our team and customers. We work to make sure every employee feels respected and able to give their best, whether temporary, part-time or full-time. We’re happy to offer flexible working patterns where they make sense, are compassionate when it comes to time off and offer enhanced maternity and paternity leave.
A salary of £30,000–£40,000 per year, depending on your skills and relevant experience. You’ll also be granted share options through an Enterprise Management Incentive (EMI) scheme.
How you work and think is much more important to us than any specific industry experience, but you should think that this sounds a lot like you:
- A full UK driving licence with six points or fewer.
- Passionate about tech: We’d expect you to show a genuine passion for all things tech.
- IT expert: You should be the person your friends and family go to with their tech problems.
- Hands-on with electronics: You’re comfortable using a multimeter and crimping connectors.
- Natural tinkerer: We’re looking for someone who is curious and wants to know how things work.
- Organised and structured: Managing all our systems is complex and needs diligence.
- Willing to get your hands dirty: You’ll be blending the digital with the physical.
IT and Hardware Technician - Mobile in Edinburgh employer: Ember
At Ember, we are not just building a transport service; we are creating a sustainable future for public transport. Our remote Operations Manager role offers the chance to be part of a dynamic team dedicated to innovation and efficiency, with a strong emphasis on employee well-being and growth. With flexible working patterns, enhanced leave options, and the opportunity to contribute to meaningful climate solutions, Ember is an exceptional employer for those passionate about making a difference in the world of transport.
StudySmarter Expert Advice🤫
We think this is how you could land IT and Hardware Technician - Mobile in Edinburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ember values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ember might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ember!
✨Direct Apply to Ember
Let's not forget to apply directly through the Ember website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT and Hardware Technician - Mobile in Edinburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ember.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ember. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ember
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
