At a Glance
- Tasks: Lead a vibrant team in delivering exceptional guest experiences at our brand-new pub and dining room.
- Company: Join Ember, a fresh Scottish public house with a unique atmosphere and exciting dining options.
- Benefits: Earn up to £19.00 per hour, enjoy discounts, and access ongoing training and development.
- Other info: Exciting career progression opportunities within the Signature Group.
- Why this job: Be part of shaping a new venue and culture while making a real impact on guests' experiences.
- Qualifications: Experience in hospitality management and a passion for creating memorable moments.
The predicted salary is between 19 - 19 £ per hour.
- Duty Manager (Full-Time)
- BRAND NEW OPENING | EMBER, FORREST ROAD, EDINBURGH | JANUARY 2027
We're getting ready to open a brand-new Scottish public house and dining room, Ember, on Forrest Road, and we're looking for brilliant Duty Managers to help bring it to life!
The on target earning potential for this role is £19.00 per hour - comprising a base salary of £14.00 per hour, plus a qualified estimate of £5.00 per hour in gratuities and service charge.
SOMETHING PRETTY SPECIAL IS COMING TO EDINBURGH... EMBER - YOUR NEW FAVOURITE RESTAURANT
Seasonal Scottish produce, a charcoal grill, a proper pint... and a secret door to Fellows.
Downstairs, a lively public house with all the warmth, character and atmosphere of a proper Scottish pub.
Upstairs, a more intimate dining room where beautifully considered food, drinks and hospitality take centre stage.
And behind that secret door? Fellows, a separate sports and entertainment bar with its own identity and team.
Two exciting new venues under one roof, but we're recruiting specifically for our public house and dining room.
From the team behind Badger & Co, Kyloe and Cold Town House, this is an opportunity to be part of something new, help shape how we operate and build a team and culture we’re genuinely proud of.
WE'RE BIG BELIEVERS IN...
Great managers creating great teams.
We're passionate about hospitality, but we believe the experience we give our guests starts with the experience we create for our people.
We want managers who lead by example, share their knowledge and genuinely enjoy helping others develop.
Managers who know their team, understand what motivates them and aren't afraid to give people responsibility.
We're not looking for someone who wants to stand back and oversee service from a distance.
We want someone who loves being on the floor, looking after guests and getting stuck in alongside their team.
We're also big believers in the art of setting up for success.
Great service should feel effortless to our guests because of all the preparation, organisation and teamwork behind it.
That means thoughtful planning, brilliant communication, clear standards and managers who understand the importance of getting the little things right.
We want to create an environment where everyone knows what's expected of them, feels confident in their role and has the support to do a brilliant job.
WHAT YOU'LL BE DOING
Leading the Guest Experience
- Leading service across our Public House and Dining Room, making sure guests receive the same brilliant hospitality throughout the building.
- Being a visible, hands‑on presence on the floor, supporting your team and getting involved in service.
- Creating memorable experiences through genuine hospitality, attention to detail and thoughtful recommendations.
- Handling guest feedback and resolving issues confidently, turning challenges into opportunities to look after people.
Developing Our People
- Supporting, coaching and developing our opening team.
- Leading engaging daily briefings, communicating priorities and setting the team up for a successful service.
- Helping create a genuine one‑team culture between front and back of house.
- Sharing knowledge, encouraging ideas and giving people the confidence to take ownership.
- Supporting training, inductions and ongoing development.
Taking Ownership of the Operation
- Confidently running shifts across both floors, ensuring service is organised, efficient and guest-focused.
- Maintaining excellent standards of cleanliness, presentation, health and safety, and compliance.
- Understanding the commercial side of the business, including sales, labour, stock and operational performance.
- Supporting reservations, table management and making the most of every opportunity to welcome guests.
- Taking ownership of opening and closing procedures, handovers and the little details that make a big difference.
Most importantly, we want managers who understand that looking after the team, the guest experience and the commercial success of the business all go hand in hand.
- WHO WE’RE LOOKING FOR
- Previous experience in a supervisory or management role within a quality‑led restaurant, pub or hospitality environment.
- A genuine passion for hospitality and creating memorable guest experiences.
- Confidence leading busy services while remaining calm, organised and approachable.
- Strong communication skills and the ability to bring people together.
- An interest in food, drinks and the stories behind them.
- Good commercial awareness and an understanding of what makes a successful hospitality business.
- Someone who enjoys developing people and is happy to share their knowledge.
- A positive attitude, plenty of initiative and the confidence to make decisions.
You don't need to know everything from day one. We're much more interested in finding someone with the right attitude, ambition and genuine enthusiasm for what we're creating.
BE PART OF BUILDING SOMETHING NEW
One of the most exciting things about joining a new opening is the opportunity to help shape how the business works.
You'll be part of creating the culture, not just stepping into an existing one.
We're planning an opening training programme that goes far beyond learning the menu and how to run a shift.
Think food and drink tastings, supplier visits, hands‑on workshops, opportunities to meet the people behind our produce and time spent understanding how our dishes and drinks were developed.
We want our managers to be just as excited about our food and drinks as the people creating them.
You'll also be involved in building our operational standards, training structure and management routines from the beginning.
And the development won't stop when the doors open.
We're big believers in hospitality as a career, and we want to give our managers the knowledge, support and opportunities to keep progressing.
Whether your next ambition is to become a Deputy General Manager, General Manager or develop your career elsewhere within Signature Group, we'd love to help you get there.
WHAT WE OFFER
- A full-time management role in a brand-new Edinburgh venue.
- The opportunity to help shape the business and its team from day one.
- A comprehensive opening training programme, including food and drink tastings and supplier experiences.
- Ongoing leadership development and genuine career progression opportunities.
- Genuine career progression opportunities across Signature Group.
- Team member discount ranging from 25% to 50% on F&B at all Signature Group venues.
- Access to a 24/7 Employee Assistance Programme.
- Extra annual leave days gathered through service.
- A supportive management team who believe in sharing knowledge, developing people and creating a healthy work-life balance.
Plus so much more!
SOUND LIKE YOUR SORT OF PLACE?
We're looking for people who love hospitality, take pride in developing others and want to be part of creating something special.
If you’re excited by the opportunity to build a brilliant team, deliver exceptional hospitality and genuinely make your mark on a new business, we'd love to hear from you.
Ember is part of Signature Group.
We have over 20 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, Mc Larens on the Corner, Copper Blossom, The Smokin’ Fox and more.
Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.
Duty Manager employer: Ember
At Ember, we are not just building a transport service; we are creating a sustainable future for public transport. Our remote Operations Manager role offers the chance to be part of a dynamic team dedicated to innovation and efficiency, with a strong emphasis on employee well-being and growth. With flexible working patterns, enhanced leave options, and the opportunity to contribute to meaningful climate solutions, Ember is an exceptional employer for those passionate about making a difference in the world of transport.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ember. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ember
Don't be shy about reaching out to Ember directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ember and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ember
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
