At a Glance
- Tasks: Drive sales success by showcasing innovative interaction analytics solutions to clients.
- Company: Join a growing analytics solution provider in the contact centre industry.
- Benefits: Home-based role with travel, competitive salary, and opportunities for professional growth.
- Other info: Dynamic entrepreneurial environment with a focus on teamwork and innovation.
- Why this job: Be at the forefront of technology, helping businesses optimise their operations and achieve ROI.
- Qualifications: 3+ years in pre-sales analytics, strong presentation skills, and tech-savvy.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen to join an expanding interactions analytics solution provider within the contact centre space, with a particular focus on enterprise level sales in speech / text analytics and workforce optimisation (WFO). As an integral part of the clients Sales Team, a Solutions Architect is accountable for technical and analytical pre‑sales activities to facilitate and drive a successful sales process.
We are looking for an experienced pre‑sales solution architect / engineer individual with a proven track record of enterprise level contact centre analytics solutions sales with a strong bias towards interaction analytics solutions. Please note this is a home based role with travel required.
Responsibilities:
- Assisting in achievement of 100% and above of sales targets
- Development of strong relationships with prospects enabling the sales of the client’s products and services
- Contribute to team success by partnering with sales directors to develop specific strategy and objectives related to each prospect
- Leading the product and technical presentation phases of the client’s solution
- Demonstrating how the client’s solution enables customers to achieve ROI
- Providing pre‑sales technical assistance and product education
- Conducting the proof of concept including technical setup, content creation, and data analytics to develop ROI stories which are presented back to prospects
- Assisting in the development of product demonstrations
- Assisting in the technical / product / functional response areas of RFP/RFI/RFQ requests
- Coordinating with technical/products experts to engage with prospects when appropriate
- Producing support material for the sales team
- Recording and maintaining client contact data
- Conveying prospect/customer requirements to Product Management teams
- Assisting in marketing activities related to shows, seminars and conferences
What we’re looking for:
- Well‑rounded pre‑sales analytics background with a minimum of 3+ years of experience in speech and text analytics solutions
- Comfortable in the dynamic atmosphere of an entrepreneurial organization with aggressive sales goals
- Strong presentation skills with an ability to explain technical / functional concepts to a non‑technical / business audience
- Must have the ability to understand and convey how specific technology can be applied to solve business issues
- Must have the ability to communicate professionally and effectively in written responses to emails, RFPs, etc.
- Must be able to work independently and with fellow team members
- Ability to develop and interpret data analysis for the purpose of conveying the value of a technical/software solution
- Comfortable with technology and ability to quickly learn new technologies, serving as a SME on the client solution
- Ideally a degree, preferably in Business, Linguistics, Computer Science or related field
- Ability to travel (50%+) for prospect/customer meetings, company gatherings, and industry conferences
- Pass standard background check for PCI Compliance security clearance
Solution Architect - Interaction Analytics in London employer: Ember Search
Join a dynamic UK-based company that values innovation and collaboration, making it an excellent employer for those looking to thrive in a supportive Agile environment. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, alongside a competitive salary and comprehensive benefits package. Experience a work culture that encourages teamwork and creativity, ensuring that your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Solution Architect - Interaction Analytics in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Nail that interview prep! Research the company and its products thoroughly, especially their interaction analytics solutions. Be ready to discuss how your experience aligns with their needs and how you can help them achieve their sales targets.
✨Tip Number 3
Showcase your skills! Prepare a portfolio or case studies that highlight your previous successes in pre-sales roles. Demonstrating your ability to drive ROI through analytics will make you stand out.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Solution Architect - Interaction Analytics in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solution Architect role. Highlight your experience in speech and text analytics, and how it aligns with our focus on interaction analytics solutions. We want to see how you can bring value to our team!
Showcase Your Technical Skills:Don’t shy away from detailing your technical expertise! We’re looking for someone who can explain complex concepts clearly. Include examples of how you've successfully communicated technical solutions to non-technical audiences in your previous roles.
Demonstrate Your Sales Acumen:Since this role is all about driving sales, share specific achievements that showcase your ability to meet or exceed sales targets. We love numbers, so if you’ve got stats to back up your success, include them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Ember Search
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of interaction analytics solutions. Brush up on speech and text analytics, and be ready to explain how these technologies can solve business problems. This will help you impress the interviewers with your expertise.
✨Showcase Your Sales Savvy
Prepare examples from your past experiences where you successfully contributed to sales targets. Highlight how you built relationships with clients and collaborated with sales teams. This will demonstrate your ability to drive results in a pre-sales environment.
✨Practice Your Presentation Skills
Since you'll be leading product presentations, practice explaining complex concepts in simple terms. Use mock presentations to friends or family to refine your delivery and ensure you can engage a non-technical audience effectively.
✨Be Ready for Real-World Scenarios
Expect to discuss real-world applications of the technology during the interview. Prepare to talk about how you would conduct a proof of concept or develop ROI stories. This shows that you can think critically and apply your knowledge practically.
