At a Glance
- Tasks: Lead and inspire our Driver and Hub Support teams in Glasgow to deliver top-notch service.
- Company: Join Ember, a tech-driven company revolutionising public transport with zero-emission solutions.
- Benefits: Competitive salary up to £70,000, share options, and flexible working patterns.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven team making public transport more enjoyable and sustainable.
- Qualifications: Strong leadership skills, HR experience, and a passion for problem-solving.
The predicted salary is between 70000 - 70000 £ per year.
About Ember
We're building the future of public transport — convenient, affordable, connected and zero‑emission. Our goal is to make it easier and more enjoyable to get from A to B with Ember than it is with your own car. Ember is a tech company, not a traditional bus operator. We've built a platform that coordinates our entire operation – everything from monitoring vehicles and controlling chargers to selling tickets and calculating ETAs. This allows us to use electric buses more intensively than anyone else in the world, leading to a massive reduction in emissions. It also helps us provide a much better passenger experience, with innovative features like demand‑responsive stops. We’re still small, with a handful of routes and 78 buses. The challenge is to scale this 50x whilst staying lean, increasing efficiency and delivering an even better product experience. We’ve raised equity from some of Europe’s leading climate VCs and are looking for mission‑driven individuals who want to get on board and help take us to the next level.
The role
We're looking for the right person to lead and inspire our Driver and Hub Support teams in Glasgow. The role will touch all aspects of the business, and you'll be confident in recruiting, managing and retaining the strongest driving team in the area, as well as helping us to establish and refine the Ember Hub blueprint which will be rolled out in locations across Scotland over the next 12 months. A primary goal is that each of our Hubs is genuinely industry‑leading in every aspect, and we're looking for a candidate who possesses the right combination of qualities to make that happen. You won't do that alone, but you'll have the innate drive to lead the way in establishing and evolving processes that ensure the very highest of standards and experiences for our customers and our employees alike. You'll be very at home with taking local responsibility for the day to day success of our 24/7 service in Glasgow, and will have a technical curiosity that helps you to play a key part in the growth story of a public transport company with technology at its very heart.
Diversity and equality
At Ember, we support diversity across our team and customers. We work to ensure every employee feels respected and able to give their best, whether temporary, part-time or full‑time. We’re happy to offer flexible working patterns where they make sense, are compassionate when it comes to time off and offer enhanced maternity and paternity leave. Read more about our approach in our Equal Opportunities Policy.
What’s on offer
As well as a salary of up to £70,000 per annum, depending on your experience, you'll be eligible for share options through a share scheme.
How do I apply?
Apply using the form, providing a CV and a cover letter explaining why you're the one.
Responsibilities
- Help us to develop, support and grow our industry‑leading team of drivers, maintaining the highest standards across the team.
- Act as line manager for all Ember drivers and hub support staff in Glasgow. This means handling HR, shift assignment and cover, and supporting the team's training and development.
- Ensure we deliver the best possible service. You’ll be the person on the ground responsible for running a high‑quality operation 24/7 and ensuring we delight our customers. This means ensuring our coaches run on time and are in great condition, inside and out. You’ll work with our drivers, hub and maintenance team, and get your own hands dirty sometimes.
- Help to define the playbook of what a 'best in class' hub looks like and support the expansion of future hubs. We also expect you to be flexible and proactive in helping the company to thrive. As a fast‑growing company, it's inevitable that unexpected issues will come up and our success will be down to how you respond.
Requirements
We're looking for humble, ambitious people who will enjoy the challenge of working in a fast‑scaling company and embracing new technology. This is more important than your exact background or experience. You will need to meet these basic requirements:
- A strong sense of what good really looks like whatever the topic, problem, or issue.
- An instinct and curiosity that draws you to problems and drives you to find a solution, rather than hoping someone else picks it up.
- A master of organisation – nothing is dropped or missed, but sometimes it’s put on the back‑burner because it isn’t a priority and can be compartmentalised.
- Willingness to get hands on and back yourself to work through any problem, including those outside of your realm of expertise.
- A natural calmness, resilience and flexibility in the face of the kind of unexpected challenges that will sometimes arise in a fast‑growing organisation.
- Proven HR experience and excellent leadership skills.
- Solid IT skills, including using spreadsheets and other online systems.
- Flexibility to work late or early shifts, any day of the week, on occasion.
In return, we'll try to make these as sociable as possible and agree them well in advance.
Nice to have
Experience in working with C, V or D level colleagues to provide excellence in reporting and communication. Leadership experience within the Transport Industry.
City Lead - Glasgow Glasgow, United Kingdom £45,000 - £70,000 per year employer: Ember Core Ltd
At Ember, we pride ourselves on being a forward-thinking employer that champions innovation and sustainability in public transport. Our Glasgow team enjoys a dynamic work culture that fosters collaboration and personal growth, with flexible working patterns and enhanced parental leave to support work-life balance. As we scale our operations, employees have the unique opportunity to shape the future of transport while contributing to a mission-driven company dedicated to reducing emissions and enhancing passenger experiences.
StudySmarter Expert Advice🤫
We think this is how you could land City Lead - Glasgow Glasgow, United Kingdom £45,000 - £70,000 per year
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Ember Core Ltd.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Ember Core Ltd. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace City Lead - Glasgow Glasgow, United Kingdom £45,000 - £70,000 per year
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Ember Core Ltd, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Ember Core Ltd and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Ember Core Ltd. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Ember Core Ltd
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Ember Core Ltd.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Ember Core Ltd.
