At a Glance
- Tasks: Transform customer service with cutting-edge ML techniques and build innovative automation systems.
- Company: Join Monzo, a forward-thinking company revolutionising customer support.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving innovation in customer operations.
- Why this job: Make a real impact by enhancing customer experiences through advanced machine learning.
- Qualifications: Experience in machine learning and a passion for collaboration in diverse teams.
The predicted salary is between 63000 - 77000 £ per year.
Monzo is seeking a Machine Learning Engineer in Operations to transform customer service using state-of-the-art ML techniques, including LLMs, to build a human-in-the-loop system that augments automation with COps.
You will be one of four ML engineers embedded in product squads, collaborating with data scientists, engineers, PMs, researchers and designers.
You will own end-to-end ML initiatives, shipping production-ready models and intelligent routing for customer support at scale.
Senior ML Scientist, Customer Ops — Automate & Route Support employer: Embedded Shishya
Grafana Labs is an exceptional employer, offering a fully remote work environment that fosters collaboration among a diverse global team. With a strong emphasis on innovation and developer productivity, employees benefit from modern tools and a culture that values autonomy and career growth. The company prioritises work-life balance with generous leave policies and a commitment to transparency and inclusivity, making it a rewarding place for passionate individuals to thrive.
