Senior Machine Learning Engineer, Developer Advocacy | UK | Remote

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries.

The Opportunity: Grafana Labs is building an Interactive Learning system, an open source, in-product learning experience that helps users learn and succeed without leaving Grafana. A central part of that vision is a personalized recommendation system that helps each user discover the next guide, action, or product experience most likely to help them succeed. Today, the Interactive Learning tool includes a rule‑based recommendation engine that provides useful contextual recommendations. We are hiring an ML Engineer to lead its evolution into an increasingly personalized, continuously improving system driven by real‑time product behavior, content metadata, customer context, and experimentation. This is an applied product data science role. You will personally build, deploy, and operate recommendation models, design experiments, establish evaluation methodology, and define the scientific roadmap. You will partner closely with software engineers who own the production recommender codebase and with an existing Data Analyst who supports measurement, instrumentation, and analysis across Developer Advocacy.

What You’ll Be Doing:

• Evolve the Interactive Learning Plugin's recommendation system
• Develop increasingly personalized approaches to candidate selection, ranking, sequencing, and next‑best‑action recommendations
• Own a real‑time recommendation service
• Build and operate applied models
• Develop, validate, version, monitor, and iterate on models used by the recommendation system
• Own model training & serving
• Define what recommendation quality means
• Develop offline, online, and longitudinal measures of recommendation performance
• Own feature pipelines, monitoring of the model and architecture
• Ship incremental improvements
• Use the data and infrastructure available today while identifying the instrumentation and platform capabilities needed tomorrow
• Integrate improvements into the existing recommender rather than waiting for a complete replacement system

Partner across disciplines:

• Work closely with software engineers & data analysts to productionize models and integrate them safely into the recommender service
• Partner with the Product Analytics team on metric definitions, instrumentation, data quality, dashboards, and experiment analysis
• Collaborate with Developer Advocacy, Docs, Product, Engineering, GTM, and other teams to translate ambiguous needs into testable hypotheses and measurable product decisions
• Explain modeling choices, tradeoffs, uncertainty, and results clearly to both technical and non-technical audiences

What Makes You a Great Fit:

• Strong candidates should demonstrate credible ability across all three core areas below and be particularly strong in at least two.
• Recommendation and personalization science: built recommendation, ranking, search, matching, propensity, or next‑best‑action systems; comfortable beginning with simple, explainable approaches when they are the best way to learn.
• HTTP/gRPC, streaming, Go/TypeScript previous experience in distributed systems
• Applied model ownership: personally built, validated, monitored, and iterated on models used in a product or operational environment; work effectively in version‑controlled codebases and collaborate with engineers on production implementation.
• Must also be a strong product thinker and technical communicator.
• Must be able to take an ambitious and ambiguous objective, identify the most important unknowns, and create a sequence of models and experiments that steadily improves the product.

Bonus Points For:

• Experience with content, education, onboarding, or learning recommendation systems
• Experience with SaaS product telemetry and customer‑account data
• Experience using warehouse‑scale behavioral data
• Experience with directed graphs, sequence models, or prerequisite‑aware recommendations
• Experience with contextual bandits or other exploration strategies
• Familiarity with Grafana or the broader observability ecosystem
• Experience with open source software or transparent development practices
• Experience working with privacy, fairness, explainability, or responsible personalization constraints

Compensation & Rewards: In the UK, the base compensation range for this role is GBP 91,755 – GBP 110,106. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture – As a remote‑only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high‑growth, ever‑evolving environment.
• Transparent Communication – Expect open decision‑making and regular company‑wide updates.
• Innovation‑Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community‑driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.

Balance is Key: We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.