Guesty, a global hospitality tech company, is seeking a Customer Success Team Lead to manage SMB accounts across EMEA. Based remotely, you will lead a team of CSMs, drive retention, upsells, and overall portfolio growth while aligning customer success strategies with business goals.
You will collaborate with Operations, Sales and Onboarding, mentor staff, conduct performance reviews, and analyse data to identify opportunities for improvement across cultures and time zones.
#J-18808-LjbffrEMEA SMB Customer Success Team Lead employer: Embedded Shishya
Grafana Labs is an exceptional employer, offering a fully remote work environment that fosters collaboration among a diverse global team. With a strong emphasis on innovation and developer productivity, employees benefit from modern tools and a culture that values autonomy and career growth. The company prioritises work-life balance with generous leave policies and a commitment to transparency and inclusivity, making it a rewarding place for passionate individuals to thrive.
