Receptionist - Headquarters

Main area Receptionist Grade NHS AfC: Band 2 Contract Permanent Hours

• Part time
• Job share

22.5 hours per week (Monday, Tuesday and Wednesday 09.00-17.00) Job ref 335-A-2106

Site Trust Headquarters - Horizon Place Town Nottingham Salary £25,272 per annum, pro rata Salary period Yearly Closing 01/11/2026 23:59

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).

Job overview

We are looking for a welcoming and organised Receptionist to provide a professional reception service at East Midlands Ambulance Service Headquarters. As the first point of contact for visitors, colleagues and external stakeholders, you'll play an important role in supporting reception services and the day-to-day operation of Headquarters.

In addition to reception duties, you'll provide administrative support when required, working closely with the Executive Services Administration Team to support the effective running of Headquarters.

Main duties of the job

You will be responsible for managing the day-to-day activities of the Headquarters reception, including handling telephone enquiries, directing visitors and supporting meeting arrangements. You will also receive and distribute deliveries, maintain administrative records and provide general clerical support as required.

Working as part of the Executive Services Administration Team, you will help ensure the efficient running of Headquarters services, maintaining a professional environment and providing support to colleagues across the organisation when required.

Working for our organisation

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too:

• Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff
• Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
• Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
• Uniform will be provided where this is a requirement of the role
• Expert training and support from our dedicated in-house education team.
• Membership of the NHS Pension Scheme.
• Occupational Health support along with an Employee Assistance Programme
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Salary Sacrifice Schemes and cycle to work.
• An exceptional place to work to provide with high-quality emergency care to save lives and make a difference to people
• A first-class employer, promoting equality, diversity and inclusion of our employees. We are a Rainbow Accredited organisation, and a Veteran Aware and Disability Confident employer.

Detailed job description and main responsibilities

Key responsibilities include:

• Providing a professional reception service, welcoming visitors and directing them to the appropriate person or department.
• Receiving, managing and directing telephone enquiries, taking accurate messages and ensuring information is passed on promptly.
• Managing meeting room bookings and supporting meeting arrangements, including room setup and equipment requirements.
• Providing general administrative and clerical support, including typing documents, drafting routine correspondence and distributing information as required.
• Maintaining accurate filing systems, records and distribution lists, ensuring information is kept up to date.
• Updating contact directories, circulation lists and other administrative records as required.
• Receiving deliveries and post, maintaining appropriate records and arranging distribution to the relevant teams and departments.
• Escalating any issues affecting the operation of reception or switchboard services to the appropriate manager.
• Ensuring the reception area is maintained to a high standard and presents a professional environment for visitors and staff.
• Working as part of the Executive Services Administration Team, providing support across Headquarters services as required.
• Undertaking any other reasonable duties within the role and grade of the post.

Person specification

Qualifications

• GCSE Grade C/4 or equivalent in English.
• Typing/keyboard qualification equivalent to RSA I or similar.
• RSA II or equivalent qualification in typing or word processing.

Experience

• Experience of using Microsoft Office applications.
• At least one year's previous office experience, including reception duties.
• Switchboard experience.

Skills

• Ability to communicate effectively at all levels, both verbally and in writing, including taking accurate messages.

Personal Qualities

• Demonstrates a polite and professional manner.
• Clear and articulate speech.
• Ability to work on own initiative and as part of a team.
• Ability to pay attention to detail.
• Excellent telephone manner.
• Ability to adopt a conscientious and reliable approach to work.
• Ability to maintain confidentiality.
• Displays an even temperament and helpful manner.
• Ability to work calmly under pressure.
• Presents a professional image on behalf of the Trust.

The East Midlands has a lot to offer:

Making a Difference

Action Packed Roles

Support and Belonging

Accessibility

If you have any accessibility requirements at any point during the recruitment process, then please contact the recruiting manager.

If you haven’t heard back from us within eight weeks of the closing date please consider your application unsuccessful.

Due to the high volume of applications received we are unable to provide updates on the progress of applications and only successful candidates at shortlisting stage will be contacted, regrettably feedback will not be provided. If you are unsuccessful at this stage please refer back to the job description, person specification and advertised requirements for ways to improve your future applications.

Internal candidates applying for vacancies must have completed their probationary period (stated within your contract) at point of application.

East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer,committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under-represented within our workforce, and we welcome applications from within these communities.

We are keen to promote a positive work-life balance. We recognise the importance of being able to spend quality time with family and friends and to engage in your own personal interests outside of work, which alongside work helps us to lead healthy and fulfilling lives. We are committed to embedding the NHS People Promise to support colleagues to work flexibly in a way that works for our patients, for us and for you. Many of our staff already work flexibly in many different ways, including job share, part-time or other flexible working patterns. Please talk openly to us at interview about flexible working opportunities. In addition, if a role is advertised as home based, we remain committed to supporting flexibility around workplace locations, so please talk to us about the options available to you. If it works for our service, we will do our best to make it work for you.

At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values – respect, integrity, contribution, teamwork and compassion - underpin everything we do – how we deliver our services and how we work with each other. We believe that it’s our people who make EMAS what it is.

Our Vision -Respondingto patient needs in the right way,developingour organisation to become outstanding for patients and staff, andcollaboratingto improve wider healthcare.

Please note we reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.

Please be aware if you are applying for a Frontline role, an Enhanced DBS clearance check will be required, and depending on the nature of other non-patient facing roles this check may also be required if offered a position with EMAS (Al l spent and unspent convictions must declared).

If you are not part of the update service, you will be liable for the payment and this will be deducted from your first months’ salary. The current cost of an enhanced DBS check is £55.38.

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