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For Companies At a Glance
- Tasks: Drive client satisfaction and growth by maximising their investment in Emarsys.
- Company: Join a dynamic team at SAP Emarsys focused on customer success.
- Benefits: Diverse team culture, opportunities for growth, and a focus on learning.
- Why this job: Be a strategic advisor and make a real impact on client success.
- Qualifications: Fluent in English and French with experience in client success or SaaS sales.
- Other info: Collaborate with industry experts and shape the future of customer engagement.
The predicted salary is between 36000 - 60000 £ per year.
What You’ll Do
- As a Client Success Manager, you will drive client satisfaction, retention, and growth by helping businesses maximize their investment in Emarsys.
- You will act as a strategic advisor, ensuring our technology delivers measurable business results.
- Build strong relationships with key stakeholders and promote adoption of Emarsys solutions.
- Identify opportunities to streamline client operations through automation and integration.
- Drive client engagement, monitor platform usage, and proactively reduce churn.
- Collaborate with internal teams to deliver a seamless customer experience.
- Spot upsell and cross-sell opportunities, securing contract renewals.
- Regularly track and report on account performance using Salesforce.
What You Bring
- Fluent English and French language skills.
- Experience in client success, account management, or SaaS sales.
- Strong understanding of digital marketing and customer engagement.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to analyze client data and identify growth opportunities.
- Proficiency in Salesforce or other CRM tools.
- Comfortable presenting to senior stakeholders and large audiences.
- Highly organized, proactive, and able to manage multiple accounts.
Meet Your Team
Join a dynamic, customer-focused team dedicated to driving success for our clients. You will work closely with industry experts to shape the future of customer engagement. At SAP Emarsys, we are committed to building diverse teams with various perspectives. We encourage you to apply if your experience aligns with our core needs. We are dedicated to assessing competencies, learning agility, and passion, not your background, identity, or status.
speaking) in London employer: Emarsys
Contact Detail:
Emarsys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land speaking) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Emarsys on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching common questions for Client Success Managers. We should practice our answers, focusing on how we’ve driven client satisfaction and growth in past roles.
✨Tip Number 3
Show off our skills! During interviews, we can share specific examples of how we've used Salesforce or other CRM tools to enhance client relationships and drive engagement.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression and keep us top of mind.
We think you need these skills to ace speaking) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in client success, account management, or SaaS sales, and show how your skills align with what we’re looking for.
Showcase Your Communication Skills: Since this role involves building strong relationships, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention your fluency in English and French!
Highlight Relevant Experience: Share specific examples from your past roles that showcase your ability to drive client satisfaction and retention. We want to see how you’ve helped businesses maximise their investments and identify growth opportunities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Emarsys
✨Know Your Stuff
Make sure you understand Emarsys and its solutions inside out. Familiarise yourself with their technology and how it can drive client success. This will help you speak confidently about how you can maximise client satisfaction and retention.
✨Showcase Your Communication Skills
As a Client Success Manager, you'll need to build strong relationships. Practice articulating your thoughts clearly in both English and French. Prepare examples of how you've successfully communicated with clients or stakeholders in the past.
✨Be Data-Driven
Brush up on your analytical skills! Be ready to discuss how you've used data to identify growth opportunities in previous roles. Mention any experience you have with Salesforce or similar CRM tools, as this will be crucial for tracking account performance.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific client situations. Think about times you've reduced churn or promoted product adoption. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
