At a Glance
- Tasks: Drive new business and manage key accounts in the property industry.
- Company: Join emap, a progressive B2B company with leading brands.
- Benefits: Enjoy a competitive salary, bonuses, and extensive health benefits.
- Other info: Embrace continuous learning and enjoy a vibrant workplace culture.
- Why this job: Make an impact in a dynamic environment while developing your career.
- Qualifications: Proven sales experience and strong relationship-building skills required.
The predicted salary is between 40000 - 52000 € per year.
Employment Type: Full-time, Permanent/Hybrid
Salary: £40,000 DOE + 30% Bonus
emap is a progressive B2B subscriptions, networking and content business with industry-leading brands, reaching customers across multiple touch points including online, print, and face to face at events, exhibitions and awards. Property Week is the leading news magazine in the commercial and residential property market. Packed with news, features, opinion and analysis, Property Week keeps readers fully briefed on all the latest information from the industry, including major property deals, development opportunities and investment prospects.
This role is a mixture of new business development and account management:
- Selling cross-platform and bespoke solutions to agents, developers and suppliers in the commercial and residential property industry.
- Maintain and grow your territory, increasing new business and revenues from key accounts.
- Selling advertising, digital and event sponsorships, to meet agreed targets.
- Maintaining and growing existing accounts and building strong relationships with those clients through regular contact and very high levels of customer service and care.
- Managing the delivery of performance reports back to clients, for digital campaigns in conjunction with the ad ops and email teams.
- Evidence of success in building and managing relationships with key decision makers.
- Intermediate Microsoft Office skills.
- Experienced using CRM.
- Experience using LI sales navigator.
- Previous experience with a structured sales training method.
- Strong commercial awareness.
- Time management and organisational skills.
- Exceptional customer service standards both internal and external.
- High level of emotional intelligence.
Representing the brand, you will be an ambassador, maintaining a polished and professional appearance and demeanour. At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees.
Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives.
To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy.
Benefits include:
- 25 days of annual leave, with the option to buy or sell additional days
- One additional day of leave per year - Celebration Day
- Health plan
- Life assurance
- Private virtual GP access
- Seasonal flu jabs available at the office
- Continuous learning & development opportunities
- In-house Excellence Awards and other innovation projects
- Cycle-to-work scheme
- Discounted gym memberships
- Retail discount vouchers
- Rail season ticket loans
- Pension scheme
- Annual Summer & Winter Celebrations
- Work from home during August
Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept.
Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.
Director, Customer Account Manager in Croydon employer: emap
emap is an exceptional employer that prioritises employee growth and development, offering a dynamic work environment in the heart of the B2B sector. With a strong focus on continuous learning through the emap academy, employees enjoy a wealth of benefits including generous annual leave, health plans, and opportunities for career advancement. Our inclusive culture fosters collaboration and innovation, making it a rewarding place to build a meaningful career while contributing to industry-leading brands.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Customer Account Manager in Croydon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might help you land that dream job!
✨Tip Number 2
Showcase your skills! Create a personal brand that highlights your expertise in customer account management and sales. Use social media to share insights, articles, or even your own experiences. This will position you as a knowledgeable candidate when opportunities arise.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the property market. Tailor your responses to show how your experience aligns with their needs, and don’t forget to ask insightful questions!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application process. Plus, it shows you’re genuinely interested in joining our team at emap. Let’s get you started on this exciting journey together!
We think you need these skills to ace Director, Customer Account Manager in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Director, Customer Account Manager role. Highlight your experience in B2B sales, account management, and any relevant achievements that showcase your ability to build relationships with key decision makers.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to express your passion for the property industry and how your skills align with our goals at emap. Don’t forget to mention your customer service standards!
Showcase Your Skills:We want to see your intermediate Microsoft Office skills and experience with CRM systems. If you've used LI Sales Navigator, make sure to mention it! These tools are essential for managing accounts effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at emap
✨Know Your Stuff
Before the interview, dive deep into emap and Property Week. Understand their products, services, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Relationship Skills
As a Director, Customer Account Manager, you'll need to build strong relationships. Prepare examples of how you've successfully managed key accounts and developed client relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Commercial Awareness
Brush up on current trends in the commercial and residential property market. Be ready to discuss how these trends could impact emap's business and how you can contribute to navigating them effectively.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about the company's culture, growth opportunities, and expectations for the role. This shows you're not just interested in the job, but also in how you can grow with the company.
