At a Glance
- Tasks: Manage client accounts, collect debts, and maintain strong relationships with customers.
- Company: Join Metropolis Group, a dynamic company focused on growth and development.
- Benefits: Enjoy 25 days annual leave, health plans, and continuous learning opportunities.
- Other info: Flexible hybrid role with a focus on personal and professional growth.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in credit control and strong communication skills are essential.
Employment Type: Part-time, Monday-Thursday, 6 months contract, Hybrid
Role Overview
As a Credit Controller at Metropolis Group, you will ensure that the assigned portfolio of clients is kept to an optimised level of exposure, collecting debtors within the agreed credit terms where possible and therefore ensuring the company’s exposure to bad debts is kept to a minimum. It is imperative to manage these business-critical tasks whilst maintaining and pursuing good relationships with both our external and internal customers and stakeholders.
Key Responsibilities
- Monitoring the assigned debtor’s ledger for all recoverable debts, chasing all balances via telephone and email for the assigned portfolio to ensure customer payments are made within stated credit terms where possible.
- Liaise with the cashiering and billing teams regarding the collection and administration of all pre-pay proforma items as required.
- Ensuring accurate and timely collections status data is maintained within the client accounts on the accounts receivable system.
- Resolution of all queries arising during the collection process, updating and maintaining customer query logs as necessary.
- Maintain a cleansed portfolio, ensuring that cash and credits are matched as required to minimise the volume of open items at period end.
- Escalating specific debts in accordance with the collection processes as outlined in the Credit policy.
- Reviewing accounts "on stop" and actioning as required.
- Preparing documentation for specific customer accounts for issue to debt collection agencies as required.
- Perform any other occasional ad hoc duties as required to fulfil departmental needs.
Desired Skills and Experience
- The ability to interpret and analyse complex account reconciliations.
- Intermediate Microsoft office IT skills.
- Experience of working across multiple systems – collection/billing/accounting platforms.
- Excellent verbal and written communication skills, both internally and externally.
- Comprehensive and proven experience of working within a credit control team.
Core Competencies
- Effective communication skills with the ability to influence and negotiate payments from outstanding debtors.
- Understanding and knowledge of working with both corporate and consumer divisions.
- High levels of diligence, process accuracy and professionalism when dealing with customers and internal stakeholders.
- Efficient and effective collaborative team player.
- Excellent organisational and time management skills with the ability to work under pressure to meet tight deadlines.
Personal Attributes
- An initiative-taking individual with a desire to deliver exceptional results whilst being a committed team player.
- Being resourceful, proactive, and purposeful, demonstrating a positive "can do" attitude.
What we offer
- 25 days of annual leave, with the option to buy or sell additional days.
- One additional day of leave per year - Celebration Day.
- Health plan.
- Life assurance.
- Private virtual GP access.
- Seasonal flu jabs available at the office.
- Continuous learning & development opportunities.
- In-house Excellence Awards and other innovation projects.
- Discounted gym memberships.
- Rail season ticket loans.
- Annual Summer & Winter Celebrations.
- Work from home during August.
- Income protection and more.
Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept.
Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.
Credit Controller in Croydon employer: emap
emap in Croydon is an excellent employer that fosters a dynamic and supportive work culture, perfect for driven sales professionals looking to excel in their careers. With a hybrid work model, competitive commission structure, and a strong emphasis on employee growth and development, you will find ample opportunities to thrive while building meaningful client relationships. Join us to be part of a team that values your contributions and rewards your success.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Croydon
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like emap often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at emap.
We think you need these skills to ace Credit Controller in Croydon
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at emap and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at emap. A little light-heartedness can go a long way!
How to prepare for a job interview at emap
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
