Digital & Social Media Reporter in London

DFNI is looking for a Digital & Social Media Reporter to manage the day‑to‑day running of DFNI online and social media channels. This includes keeping the website populated with content, managing multiple social media channels, newsletters and digital reporting. You will also be contributing features and analysis to the digital and print publications, and proofing and editing when required. Some international travel to events is required.

Key Responsibilities:

• Sourcing, writing and editing factual, accurate and engaging news and online content
• Compile and send out newsletters to deadline
• Quality control of website content, including ensuring that all elements are up-to-date
• Monitor site analytics to identify trends and areas of focus/improvement
• Helping to drive improvements based on these insights to grow traffic and reader engagement
• Managing social media and creating relevant content to engage readers and followers
• Helping shape digital strategy, initiating and contributing ideas and driving changes and improvements as necessary
• Liaison with the web team to realise enhancements to the site as required
• Contribute occasional features to print edition and work alongside editorial team in run up to press
• Managing the digital edition including online publication
• Work with other departments to promote events and awards, and sponsored and promotional articles

Skills and Experience:

• Experience of news‑writing and online publishing
• An ability to report complex issues accurately and quickly
• News judgement
• Strong copy‑editing and headline‑writing skills
• Strong time management and deadline‑hitting skills
• An ability to structure and present online articles for maximum impact and accessibility
• Well‑organised and self‑motivated; able to work without supervision when necessary
• Good knowledge of CMS, and Google Analytics, or an aptitude to acquire it quickly
• Interest in travel retail, consumer trends
• Strong social media skills, including LinkedIn

Core Competencies:

• Ability to work with accuracy at speed to tight deadlines
• Excellent Microsoft skills
• Exceptional written English
• Digital and CRM experience including Wordpress
• Utilising AI to enhance workflow

Personal Attributes:

• Strong interpersonal skills
• Ability to work efficiently as part of a team
• A curious nature with a strong attention to detail

What we offer:

• 25 days of annual leave, with the option to buy or sell additional days
• One additional day of annual leave per year - Celebration Day
• Health plan
• Life assurance
• Private virtual GP access
• Seasonal flu jabs available at the office
• Continuous learning & development opportunities
• In‑house Excellence Awards and other innovation projects
• Cycle‑to‑work scheme
• Discounted gym memberships
• Retail discount vouchers
• Rail season ticket loans
• Pension scheme
• One paid volunteer day per year
• Annual Summer & Winter Celebrations
• Work from home during August
• Income protection and more

Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.