Cardiff Council’s Rent Smart Wales service seeks Customer Service & Licensing Officer for its inbound contact centre. The role requires delivering high-quality customer service via phone and email and resolving most enquiries at first contact. Welsh language ability at Level 4 Advanced is essential.
Office-based role at County Hall, Cardiff. Experience in a Welsh contact centre, familiarity with CRM systems, and strong communication skills will be valued.
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Licensing & Customer Service Officer - Welsh Essential in Cardiff employer: EMAP Publishing Limited
emap is an exceptional employer located in East Croydon, offering a vibrant work culture that prioritises employee growth and development. With a strong focus on continuous learning through the emap academy, employees are empowered to enhance their skills while enjoying a comprehensive benefits package, including generous annual leave, health plans, and opportunities for flexible working. Join us to be part of a dynamic team that values innovation and collaboration in the B2B mortgage sector.
