We’re looking for a Customer Success Manager to become a key point of contact for our customers and partners. You’ll manage day-to-day customer relationships, support onboarding and live deployments, and ensure customers get maximum value from the cThings platform and associated solutions.
The Role
This is a customer-facing role combining account management with technical and operational support. You’ll be responsible for managing day-to-day customer relationships, supporting onboarding and live deployments, and ensuring customers get maximum value from the cThings platform and associated solutions.
You’re a part of sales and you'll work closely with engineering and operations, acting as the bridge between customer needs and internal delivery.
Key Responsibilities
- Act as the primary point of contact for a portfolio of customers
- Support customer onboarding, including platform setup and go-live activities
- Handle day-to-day customer queries, support requests and issue resolution
- Coordinate internally with engineering and operations to resolve technical issues
- Maintain strong, proactive relationships with customers and partners
- Support account growth through renewals, upsell opportunities and new use cases
- Track and manage support tickets, actions and customer communications
- Assist with documentation, training materials and customer guidance
- Ensure customer records and activities are accurately maintained
What We’re Looking For
- Experience in account management, customer success or customer support
- Strong communication skills and confidence working directly with customers
- Organised, detail-oriented and comfortable managing multiple priorities
- A practical, problem-solving mindset
- Comfortable working with software platforms and technical products
- Experience in IoT, energy, utilities or SaaS is a plus, but not essential
- Ability to work independently while collaborating closely with a small team
What We Offer
- A key role in a growing UK technology business, backed by Elvaco, Bemsiq Group and Investment AB Latour
- Exposure to real-world IoT, energy and smart metering projects
- A collaborative, supportive team environment
- Competitive salary based on experience
- Opportunity to grow with the company and take on increased responsibility
Location: Cambridge
Type: Full-time
About cThings, part of Elvaco
cThings is a Cambridge-based technology company delivering smart metering, IoT and cloud software solutions to customers across the energy, utilities and built-environment sectors. We work closely with councils, housing providers, developers and commercial operators to help them monitor, manage and monetise energy and utility data.
cThings is now part of Elvaco, a Swedish company specialising in solutions for collecting, processing and presenting metering data. Elvaco belongs to Bemsiq Group, part of the Swedish investment company Investment AB Latour. Together, we combine the close collaboration and innovative spirit of a small Cambridge team with the expertise and long-term backing of an international group.
As the business continues to grow, we’re looking for a Customer Success to help us build strong customer relationships and deliver excellent service.
Please read more about cThings, part of Elvaco, in this link: https://cthings.io/
For this recruitment, cThings, part of Elvaco, is collaborating with Emajsi and Johanna Haraldsson.
If you have any questions about the role, please contact Johanna at johanna.haraldsson@elvaco.se.
#J-18808-Ljbffr
