At a Glance
- Tasks: Support and monitor critical global payments platforms while resolving incidents and improving stability.
- Company: Join emagine, a leading consultancy in financial services with a culture of integrity.
- Benefits: Competitive salary, hybrid work model, and opportunities for career growth.
- Other info: Be part of a team that values openness, responsibility, and genuine relationships.
- Why this job: Make a real impact in the financial sector while developing your skills in a dynamic environment.
- Qualifications: Experience in production support and knowledge of payment systems required.
We are seeking a Payments Business Analyst with experience in regulated financial services, ideally with exposure to Private Banking and Wealth Management environments. The team is responsible for production support, operational stability, resilience, and Run‑the‑Bank (RTB) activities across critical global payments platforms. A key objective is the evolution from a 24/5.5 operating model towards full 24/7 support coverage, while simultaneously building stronger Site Reliability Engineering (SRE) capabilities across the function.
Key Responsibilities
- Production monitoring and support.
- Major incident management.
- Incident resolution.
- Root Cause Analysis (RCA).
- Problem management.
- Service restoration.
- Production stability improvements.
- Change and release support.
- Operational resilience.
- Stakeholder management.
- On‑call support.
- Out‑of‑hours support.
Key Requirements
- Strong experience in Production Support roles.
- Hands‑on experience in managing incidents within payments environments.
- Knowledge of critical payment systems (e.g., SWIFT, high‑value payments).
- Experience in Root Cause Analysis and Problem Management.
- Understanding of Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
Our people share our values and are aligned with our ways of working. As your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation, providing a broad base of experience to build an outstanding career.
Equal Opportunity Statement
emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin.
Production Support - Payments in Sheffield employer: emagine
At emagine, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture in Sheffield that fosters professional growth and collaboration. Our commitment to integrity and strong relationships ensures that our employees feel valued and empowered, while our focus on high-end consulting services in the financial sector provides meaningful opportunities for career advancement. Join us to be part of a dedicated team that is shaping the future of payments support with a commitment to operational excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support - Payments in Sheffield
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like emagine. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Production Support - Payments in Sheffield
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to emagine.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on emagine's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at emagine
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with emagine.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at emagine will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former emagine employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
