At a Glance
- Tasks: Lead complex change initiatives in investment banking, ensuring quality and timely delivery.
- Company: Join emagine, a top consultancy in financial services with a culture of integrity and collaboration.
- Benefits: Competitive salary, hybrid working model, and commitment to career development.
- Other info: Enjoy a supportive culture focused on inclusion, well-being, and continuous learning.
- Why this job: Make a real impact in a fast-paced environment while shaping solutions and guiding teams.
- Qualifications: 10+ years in project delivery or programme leadership, preferably in financial services.
The predicted salary is between 80000 - 100000 € per year.
Location: Primarily client-site based (5 days on-site required at key tier-1 client)
Salary: Competitive + Benefits
About Emagine
Emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector. We power progress, solve challenges, and deliver real results through tailored, high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication to delivering optimal service for our clients. Our commitment is not just towards our clients—we aim to foster a positive and equitable working environment with our consultants and colleagues, rooted in our core values: Confident, Dedicated, Responsible, Genuine.
The Role
We are seeking a Client Delivery Director to join emagine and operate on-site within one of our key clients in Investment Banking. This is a hands-on leadership role, operating at the centre of a complex change and transformation delivery landscape, often driven by regulatory and risk requirements. You will act as emagine’s senior representative within the client, accountable for delivery outcomes, consultant leadership, and the continued growth of the account. Working closely with senior stakeholders, you will lead delivery across critical change and transformation initiatives, contribute directly where required, and ensure successful execution within a fast-paced, high-impact environment.
Client & Delivery Environment
- You will be operating within a complex investment banking environment, supporting delivery across large-scale change and transformation programmes, often driven by regulatory, risk, and business priorities.
- Business analysis across large-scale change and transformation initiatives.
- Delivery of business, operating model, and technology transformation programmes.
- Supporting regulatory and risk-driven change initiatives across banking functions.
- Business analysis and project management–led delivery across large-scale transformation programmes.
- Working closely with stakeholders across business, operations, risk, compliance, and technology teams.
- Large-scale business and operating model transformation.
- Regulatory and risk-driven change requirements.
- Increasing focus on data, reporting, and data-driven transformation.
- Emerging AI and automation initiatives within banking operations.
Key Responsibilities
- Delivery Leadership & Execution: Lead and deliver complex change and transformation initiatives, often within regulatory and risk-driven programmes. Own delivery outcomes, ensuring quality, timelines and objectives are met. Actively contribute to delivery where required, stepping in to drive execution.
- Client Engagement & On-Site Leadership: Act as the primary senior contact within the client environment. Build and maintain trusted relationships with senior stakeholders. Navigate organisational complexity and drive alignment across business and technology teams.
- Consultant Leadership & Team Management: Lead and manage emagine consultants deployed within the account (including Business Analysts, Project Managers and PMO consultants). Ensure alignment, performance and delivery quality across all engagements. Provide guidance, support and escalation management as required. Act as the central point of coordination between consultants, client stakeholders and emagine. Foster a high-performing, collaborative delivery environment on-site.
- Account Growth & Commercial Ownership: Identify opportunities to expand services within the account. Support growth of the engagement footprint and long-term client relationship. Contribute to commercial discussions and strategic account development.
- Operational & Risk Management: Ensure smooth day-to-day operation of the account. Proactively manage risks, dependencies and delivery challenges. Maintain high levels of client satisfaction and delivery excellence.
Skills & Experience
- Professional Background: Strong background in business analysis, project delivery, or programme leadership within change and transformation environments. Experience operating across large-scale transformation programmes, including those driven by regulatory or risk requirements. Ability to engage credibly with both business and technology stakeholders.
- Domain & Industry Experience: Experience delivering large-scale change and transformation programmes within investment banking or financial services. Understanding of risk, regulatory and compliance environments as drivers of change. Experience working across business, operations and technology transformation initiatives. Exposure to data-driven transformation and reporting initiatives. Familiarity with AI and automation as part of transformation programmes.
- Experience: 10+ years’ experience across business analysis, project delivery or programme leadership roles, with progression into leadership positions within complex enterprise environments. Proven track record delivering large-scale change and transformation programmes. Experience operating in client-facing, on-site, or embedded roles within enterprise environments. Experience within financial services or capital markets, or similarly complex regulated industries. Proven experience building senior client relationships that have contributed to account growth, expansion opportunities and increased consulting footprint.
- Core Skills: Hands-on delivery mindset with strong accountability for outcomes. Strong stakeholder management and communication skills at senior level. Ability to operate effectively in complex, fast-paced environments. Commercial awareness with the ability to identify and shape opportunities. Ability to bridge business, change and delivery perspectives.
Our People
In this role, you will act as a senior anchor within client engagements—driving delivery outcomes while shaping solutions and guiding teams across the full lifecycle. Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and building lasting value. We pride ourselves on providing our people with a supportive culture rooted in our values and driven by our purpose, promoting a culture of inclusion, collaboration, well-being and continuous learning, offering increased agility and flexibility through our hybrid working model, investing in employee growth through ongoing training and development, empowering individuals with autonomy to take ownership and demonstrate expertise, and providing a transparent performance and career management experience.
We Offer
- A commitment to accelerated career development, learning and networking.
- Competitive compensation package.
- Hybrid working model.
- Enhanced family-friendly policies.
- Professional growth within a diverse and international environment.
Emagine is an equal opportunity employer, and employment practices are based strictly on merit. We are committed to equal opportunity regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin.
Client Delivery Director (Strategy, CM, Change & Transformation Practice) in London employer: emagine
At emagine, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that prioritises professional growth and employee well-being. Our commitment to fostering strong relationships and providing tailored consulting services in the financial sector ensures that our team members thrive in a collaborative environment, with opportunities for accelerated career development and a competitive compensation package. Located primarily on-site at key tier-1 clients, this role allows you to engage directly with senior stakeholders while enjoying the benefits of a hybrid working model and enhanced family-friendly policies.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Director (Strategy, CM, Change & Transformation Practice) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the Client Delivery Director role. Highlight your leadership skills and ability to manage complex projects—this is your time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Delivery Director (Strategy, CM, Change & Transformation Practice) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in change and transformation, especially within investment banking. We want to see how your skills align with the role of Client Delivery Director!
Showcase Your Leadership Skills:As a hands-on leader, it’s crucial to demonstrate your ability to manage teams and deliver outcomes. Share specific examples of how you've led successful projects and built strong relationships with stakeholders.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and relevant experience at a glance.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and stands out in our system!
How to prepare for a job interview at emagine
✨Know Your Stuff
Before the interview, dive deep into emagine's services and the specific challenges faced in the investment banking sector. Familiarise yourself with recent regulatory changes and how they impact transformation initiatives. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Leadership Skills
As a Client Delivery Director, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past where you've successfully led teams through complex change initiatives. Highlight your ability to manage stakeholders and drive alignment across various teams.
✨Build Rapport with Stakeholders
Emphasise your experience in building trusted relationships with senior stakeholders. During the interview, be personable and engage with your interviewers. Ask insightful questions that show you're genuinely interested in understanding their organisational dynamics and how you can contribute.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in high-pressure situations. Prepare by thinking of specific instances where you've navigated challenges in delivery or managed risks effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
