Business Continuity & Incident Manager

10 days on site per month in London. emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector. We power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.

£525pd Inside IR35. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.

This role sits within the 1st Line of Defence Risk and Control function and supports the organisation in preparing for operational disruptions, strengthening resilience during incidents, and ensuring the effective protection of customers, business operations, and regulatory obligations. The successful candidate will play a key role in delivering and embedding a robust Business Continuity Management (BCM) and Incident Management framework across the organisation.

Responsibilities

• Business Continuity Management

• Own and deliver Business Impact Assessments (BIAs) across all non-IT business functions.
• Facilitate Risk Analysis workshops with stakeholders across the business.
• Work closely with Technology Resilience teams to ensure alignment with Disaster Recovery (DR) plans.
• Support the development, maintenance, and approval of Business Continuity Plans (BCPs) for all business areas.
• Design, execute, and document BCP testing and exercising activities.
• Contribute to the annual BCM framework, including review, testing, and governance of BIAs and BCPs.
• Track, maintain, and report BCM metrics, risks, and progress.
• Deliver Business Continuity training and awareness sessions where required.

• Manage end-to-end operational incidents, including regulatory, fraud, conduct, and service disruption events.
• Execute the organisation’s incident response framework, ensuring accurate classification, timely escalation, and effective resolution.
• Support crisis response activities and ensure clear communication during high-pressure incidents.

Key Requirements

• 8+ years’ experience in non-financial risk, operational resilience, incident management, or business continuity within a regulated UK financial institution.
• Strong understanding of PRA/FCA regulatory expectations, including SS1/21, PS21/3, and operational risk management frameworks.
• Proven experience managing major incidents and crisis situations in large organisations.
• Excellent communication skills, with the ability to operate effectively in high-stress environments.
• Strong analytical and problem-solving skills, including root cause analysis and control enhancement.

Nice to Have

• Experience operating Crisis Management frameworks such as Gold, Silver, and Bronze structures.
• Demonstrated ability to influence and challenge senior stakeholders constructively.
• Strong stakeholder management skills with the confidence to challenge the status quo.

Our People

The ideal consultants will share our values and be aligned with our ways of working and, as your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career. We pride ourselves on:

• Providing our people with a supportive culture, rooted in our values and driven by our purpose.
• Promoting a culture of inclusion, collaboration, well-being, and learning and development.
• Providing increased agility and flexibility within our hybrid working model.
• Investing in employees’ growth through ongoing training and development.
• Autonomy to take ownership of projects, making decisions and demonstrating individual expertise.
• Providing a transparent performance and career management experience.

Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and building lasting value in disciplines such as:

• Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction.
• Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs.
• Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation.

Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential.

“emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin.”