Cast Member

The Team Member enhances the theater experience by providing universal coverage and assistance to Emagine guests through identifying and recommending appropriate products, solutions and services that will improve their overall movie entertainment experience.

Benefits:

• Earned Sick and Safe Time
• Free movies
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Essential Duties and Responsibilities include the following:

• Greet and educate guests about concession items, movies, rating systems, and theater directions so guests feel welcomed, well informed, and are able to choose from a variety of options.
• Provide outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
• Identify and recommend additional concession and seating offerings to enhance the overall movie entertainment experience for our guests.
• Accurately process and disburse cash and credit card transactions to ensure a quick and efficient payment processing experience.
• Monitor individual theater environment and enforce Emagine’s Code of Conduct so guests enjoy a relaxing, safe and enjoyable entertainment experience.
• Monitor and maintain food and beverage quality to ensure guests are served quality products that enhance their Emagine experience.
• Monitor and maintain restrooms, lobby and theatres to ensure a comfortable and clean experience for all patrons.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies:

• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; meets commitments; develops new approaches to meeting customer needs and sales goals.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others; contributes to building a positive team spirit.
• Organizational Support: Follows policies and procedures; completes daily tasks correctly and on time.
• Adaptability: Adapts to changes in the work environment; manages competing demands.
• Initiative: Volunteers readily; seeks increased responsibilities; asks for and offers help when needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Performance Measurements:

• Crew Member functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
• Monies are balanced and any discrepancies promptly resolved.
• Good relations exist with guests. Guest problems or questions are courteously and promptly resolved.
• Good working relationships and coordination exist with other team members and management.
• Company sales goals are consistently met and promotions are supported.

Computer Skills: Basic computer skills.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate to loud.

Compensation: $11.13 per hour

If you enjoy working in a high energy, fun, exciting environment, we want you to be a part of our team! Emagine is a leader in the upscale theatre experience, and we are looking for people like YOU!