Product/Delivery Manager- Client/Customer Data (m/f/d)

emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector. We power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication to delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.

We are currently looking for a dynamic individual to join our Technology Change Practice as a Product/Delivery Manager. As the Product/Delivery Manager, you will help define and shape the roadmap for a new single source Client & Customer Data solution for a Compliance and Operations function. The focus of the role will be to define the roadmap and build the scope for the data solution, working with teams across compliance, Ops, and Tech to build value streams and product backlog.

The role:

• Develop a product roadmap, ensuring alignment to the Customer/Client data source vision and establish an associated backlog, taking accountability for successful delivery against this with a clear user-focused, service design approach.
• Collaborate with key stakeholders from across the business including Financial Product, Financial Crime, Operations, Compliance and Technology and the control functions to understand business needs and priorities, supporting effective inclusion in product/delivery roadmap.
• Define and measure the success criteria for product(s), creating a clear set of OKRs that support the Business Transformation goals and the Bank’s wider strategic objectives.
• Establish clear feedback loops to understand the impact product and feed changes and improvements in the backlog, continually reviewing, refining and prioritising the backlog to create optimal value in line with the overarching product roadmap vision and OKRs.
• Design and develop new processes for new client and customer data source, with diligent assessment and careful consideration of any impact upon existing processes and services.
• Develop strong working relationships with the Business Transformation Governance area and colleagues in the control functions, demonstrating effective governance, control and risk management throughout the product development lifecycle.

Key Skills and Experience:

• Experience of a Data product delivery environment with exposure to, or knowledge of, agile development and change methodologies.
• Experience / and or a robust understanding of customer/client onboarding and lifecycle processes in financial services is highly desirable.
• Be driven, have high levels of personal accountability, not being afraid to be hands-on and get into the detail.
• Ability to manage multiple deliverables simultaneously, often with competing priorities.
• A good knowledge of the Financial Services industry.
• Strong experience of data analysis, data modelling, and understanding of data quality and governance concepts for the accounting functions of the bank.
• Excellent project documentation skills and good experience with project delivery and test governance processes.
• Evidence of covering the full project lifecycle from inception through to system delivery with IT and process embedding with the sponsoring business function.
• Experience of building automated exceptions management solutions for Operations teams would be an added advantage.
• Relevant experience in delivering change across the relevant Data & Regulatory Reporting teams (Data Operations, Regulatory Reporting, Trade Conduct and Finance Controls, Collateral and Risk, Tax Operations).

Our people:

The ideal consultants will share our values and be aligned with our ways of working. As your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career.

We pride ourselves on:

• Providing our people with a supportive culture, rooted in our values and driven by our purpose.
• Promoting a culture of inclusion, collaboration, well-being, and learning and development.
• Providing increased agility and flexibility within our hybrid working model.
• Investing in employees’ growth through ongoing training and development.
• Autonomy to take ownership of projects, making decisions and demonstrating individual expertise.
• Providing a transparent performance and career management experience.

Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and building lasting value in disciplines such as solving sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction. Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs. Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation.

Interested?

At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately; our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential.

“emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin.”