Client Delivery Director (Strategy, CM, Change & Transformation Practice) in London

About emagine

emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector. We power progress, solve challenges, and deliver real results through tailored, high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication to delivering optimal service for our clients. Our commitment is not just towards our clients—we aim to foster a positive and equitable working environment with our consultants and colleagues, rooted in our core values: Confident, Dedicated, Responsible, Genuine.

The Role

We are seeking a Client Delivery Director to join emagine and operate on-site within one of our key clients in Investment Banking. This is a hands-on leadership role, operating at the centre of a complex change and transformation delivery landscape, often driven by regulatory and risk requirements. You will act as emagine’s senior representative within the client, accountable for delivery outcomes, consultant leadership, and the continued growth of the account.

Working closely with senior stakeholders, you will lead delivery across critical change and transformation initiatives, contribute directly where required, and ensure successful execution within a fast-paced, high-impact environment.

Client & Delivery Environment

You will be operating within a complex investment banking environment, supporting delivery across large-scale change and transformation programmes, often driven by regulatory, risk, and business priorities. Our consultants are typically engaged in:

• Business analysis across large-scale change and transformation initiatives
• Delivery of business, operating model, and technology transformation programmes
• Supporting regulatory and risk-driven change initiatives across banking functions
• Business analysis and project management–led delivery across large-scale transformation programmes

Programmes are often driven by:

• Large-scale business and operating model transformation
• Regulatory and risk-driven change requirements
• Increasing focus on data, reporting, and data-driven transformation
• Emerging AI and automation initiatives within banking operations

As Client Delivery Director, you will be expected to engage credibly across this landscape—bridging business, change, and delivery to drive successful outcomes.

Key Responsibilities

• Delivery Leadership & Execution: Lead and deliver complex change and transformation initiatives, often within regulatory and risk-driven programmes. Own delivery outcomes, ensuring quality, timelines, and objectives are met. Actively contribute to delivery where required, stepping in to drive execution.
• Client Engagement & On-Site Leadership: Act as the primary senior contact within the client environment. Build and maintain trusted relationships with senior stakeholders. Navigate organisational complexity and drive alignment across business and technology teams.
• Consultant Leadership & Team Management: Lead and manage emagine consultants deployed within the account (including Business Analysts, Project Managers, and PMO consultants). Ensure alignment, performance, and delivery quality across all engagements. Provide guidance, support, and escalation management as required. Act as the central point of coordination between consultants, client stakeholders, and emagine. Foster a high-performing, collaborative delivery environment on-site.
• Account Growth & Commercial Ownership: Identify opportunities to expand services within the account. Support growth of the engagement footprint and long-term client relationship. Contribute to commercial discussions and strategic account development.
• Operational & Risk Management: Ensure smooth day-to-day operation of the account. Proactively manage risks, dependencies, and delivery challenges. Maintain high levels of client satisfaction and delivery excellence.

Skills & Experience

Professional Background: Strong background in business analysis, project delivery, or programme leadership within change and transformation environments. Experience operating across large-scale transformation programmes, including those driven by regulatory or risk requirements. Ability to engage credibly with both business and technology stakeholders.

Domain & Industry Experience: Experience delivering large-scale change and transformation programmes within investment banking or financial services. Understanding of risk, regulatory, and compliance environments as drivers of change. Experience working across business, operations, and technology transformation initiatives. Exposure to data-driven transformation and reporting initiatives. Familiarity with AI and automation as part of transformation programmes.

Experience: 10+ years’ experience across business analysis, project delivery, or programme leadership roles, with progression into leadership positions within complex enterprise environments. Proven track record delivering large-scale change and transformation programmes. Experience operating in client-facing, on-site, or embedded roles within enterprise environments. Experience within financial services or capital markets, or similarly complex, regulated industries. Proven experience building senior client relationships that have contributed to account growth, expansion opportunities, and increased consulting footprint.

Core Skills: Hands-on delivery mindset with strong accountability for outcomes. Strong stakeholder management and communication skills at senior level. Ability to operate effectively in complex, fast-paced environments. Commercial awareness with the ability to identify and shape opportunities. Ability to bridge business, change, and delivery perspectives.

Our People

In this role, you will act as a senior anchor within client engagements—driving delivery outcomes while shaping solutions and guiding teams across the full lifecycle. Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and building lasting value. We pride ourselves on:

• Providing our people with a supportive culture rooted in our values and driven by our purpose
• Promoting a culture of inclusion, collaboration, well-being, and continuous learning
• Offering increased agility and flexibility through our hybrid working model
• Investing in employee growth through ongoing training and development
• Empowering individuals with autonomy to take ownership and demonstrate expertise
• Providing a transparent performance and career management experience

Our consultants:

• Solve complex business, change, and technology challenges with structure and clarity
• Build and sustain trusted senior client relationships
• Drive value through collaboration across our practices and client engagements

We Offer

A commitment to accelerated career development, learning, and networking. Competitive compensation package. Hybrid working model. Enhanced family-friendly policies. Professional growth within a diverse and international environment.

Interested?

At emagine, we are committed to building an international and diverse team by embracing different backgrounds. If you are up to the challenge and would like to find out more, we’d love to hear from you. Our internal recruitment team is always keen to connect with dynamic individuals looking to further their career and explore their full potential. emagine is an equal opportunity employer, and employment practices are based strictly on merit. We are committed to equal opportunity regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin.