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- Tasks: Lead and design a large-scale complaints remediation operation in a dynamic consultancy.
- Company: High-end consultancy firm focused on operational excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by enhancing customer experience and operational performance.
- Qualifications: 10+ years in financial services with strong leadership in complaints management.
- Other info: Opportunity to work with both onshore and offshore teams for diverse experiences.
The predicted salary is between 48000 - 72000 £ per year.
A high-end consultancy firm is seeking an experienced Contact Centre & Complaints Remediation Manager in the UK. This pivotal role involves designing and leading a large-scale complaints remediation operation, managing both onshore and offshore teams.
The ideal candidate will have over 10 years of experience in financial services, specifically UK banking, and a strong background in leading complaints teams. The position emphasizes continuous improvement and effective communication with senior stakeholders, aiming to enhance operational performance and employee experience.
Senior UK Complaints Remediation & Contact Centre Lead in City of Westminster employer: Emagine Consulting
Contact Detail:
Emagine Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UK Complaints Remediation & Contact Centre Lead in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience in complaints management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s approach to complaints remediation. We want you to showcase your knowledge and how your experience aligns with their goals. Tailor your examples to highlight your leadership skills and continuous improvement initiatives.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior UK Complaints Remediation & Contact Centre Lead in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience in complaints management and any relevant achievements in financial services. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior UK Complaints Remediation & Contact Centre Lead role. Share specific examples of your leadership in complaints teams and how you’ve driven continuous improvement.
Showcase Your Communication Skills: Since this role involves effective communication with senior stakeholders, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing instances where you’ve successfully engaged with senior management.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Emagine Consulting
✨Know Your Stuff
Make sure you brush up on your knowledge of the UK banking sector and complaints management. Familiarise yourself with common issues faced in financial services and think about how you would approach them. This will show that you’re not just experienced, but also proactive and ready to tackle challenges.
✨Showcase Your Leadership Skills
Since this role involves managing both onshore and offshore teams, be prepared to discuss your leadership style. Share specific examples of how you've successfully led teams in the past, particularly in high-pressure situations. Highlight your ability to motivate and develop team members, as well as how you handle conflicts.
✨Communicate Effectively
Effective communication is key in this role, especially when dealing with senior stakeholders. Practice articulating your thoughts clearly and concisely. Think about how you can convey complex information in a straightforward manner, and be ready to demonstrate your communication skills during the interview.
✨Emphasise Continuous Improvement
This position focuses on enhancing operational performance, so come prepared with ideas on how to implement continuous improvement strategies. Discuss any past initiatives you've led that resulted in measurable improvements. This will show that you’re not only focused on managing complaints but also on driving positive change.
