Ema Unlimited Inc. is seeking a Senior Support Engineer to own the health, reliability, and trustworthiness of deployed agentic AI systems in production. You will diagnose, coordinate, and provide workarounds during Sev-1/2 incidents while collaborating with Engineering, Product, and Implementation teams.
You will handle escalations, debug complex multi-agent workflows, and contribute to RCA feedback loops to improve system resilience and customer trust.
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Senior Production AI Support Engineer in Woking employer: Ema
Ema is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among top-tier talent from leading tech backgrounds. With a strong focus on employee growth, we provide opportunities for professional development in the rapidly evolving field of AI, all while being located in the vibrant tech hub of London. Join us to shape the future of enterprise productivity and enjoy competitive compensation, equity options, and a commitment to diversity and inclusion.
