Ema Unlimited Inc. is seeking a Senior Support Engineer to own the health, reliability, and trust of deployed agentic AI systems in production.
You will collaborate with Engineering, Product, and Implementation to diagnose failures, provide workarounds, and ensure incidents are resolved while preserving customer trust. The role emphasizes production debugging, RCA, and escalation leadership, with a path toward Reliability Engineering or Product-facing roles.
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Senior Production AI Support Engineer employer: Ema
Ema is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among top-tier talent from leading tech backgrounds. With a strong focus on employee growth, we provide opportunities for professional development in the rapidly evolving field of AI, all while being located in the vibrant tech hub of London. Join us to shape the future of enterprise productivity and enjoy competitive compensation, equity options, and a commitment to diversity and inclusion.
