Ema Unlimited is seeking a Senior Support Engineer to own the health and reliability of production agentic AI systems in a fast-growing enterprise SaaS environment. You will act as the technical owner across incidents, coordinate with Engineering, Product, and Implementation, and operate with ownership and urgency to protect customer trust.
In this role you will diagnose complex multi-agent workflows, provide actionable workarounds, and help shape runbooks and learning loops.
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Senior Production AI Reliability Engineer employer: Ema
Ema is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among top-tier talent from leading tech backgrounds. With a strong focus on employee growth, we provide opportunities for professional development in the rapidly evolving field of AI, all while being located in the vibrant tech hub of London. Join us to shape the future of enterprise productivity and enjoy competitive compensation, equity options, and a commitment to diversity and inclusion.
